“Today we switched our energy supplier and signed up on the phone with Octopus Energy. Our customer support, Kieran, was very friendly and patientely answered all our questioned and made the transitition easy. We are looking forward to our new journey with Octopus Energy.”
“Kainaat was super polite, helpful and personable. She explained how switching works best for me and I was entirely happy with joining Octopus because of the clear information she imparted, all helped by her excellent customer service”
“Emily was so friendly and helpful and answered all my questions very efficiently - she was so refreshing to deal with after my experience with my previous energy provider.
Well done Emily - If everything else continues so well after this excellent start I will be very happy.”
“Having had a dreadful experience with EDF (my smart meter appointments endlessly stalled and there has been no attempt to update me over 18 weeks).
At Octopus I was talked through the switching process by Kai who also advised me he would be monitoring appointment dates - I am on the PSR.
Kai has been extremely professional and also personable and so far the whole switching process has been clear and swift. Now all I need is the Smart Meter /installation date.
Thank you Kai.”
“The waiting was short (and allegedly to prioritize existing customers), Kainaat support was excellent, she answered all my questions and was very patient and kind. Great start :)”
“I queried why I did not receive a bill for my gas usage. I had a very quick response from Joseph at your customer sevices, and I was very pleased with his help. Thank you Octopus.”
“I am in process of changing to Octopus from British Gas. I had a most excellent phone conversation with Amaan this morning to sort out some questions, followed by his helpful summary by email.”
