“Jamie-Leigh was super helpful and quickly and efficiently dealt with me query. I was further impressed when I had a follow up email updating me on the situation.”
“The staff member was brilliant.
Picked up the call in less than 2 minutes, and she was very helpful helping me understanding even though I had plenty of questions for her!
Thank you so much :)”
“I am beyond delighted with the service Kainaat provided today. She was incredible. Everything was so well explained and professionally done. I am hugely grateful that the process was made so easy. Our needs were listened to and understood. I don’t write reviews but on this occasion very happy to shout from the rooftops. Thanks Octopus for your support and your great employee.”
“I’ve just moved into a property and I have tried to contact Octopus to set up my account. I’ve emailed 5 days ago and had no reply. I’ve phoned, got put on hold and then after 2 minutes got cut off. Emailed again and had no reply in the last 24hrs. Not a very good start when all I want to do is become a customer.”
“Niamh gave me the warmest, friendliest welcome to Octopus Energy. Had me all set up over the phone in minutes! Answered all my questions and gave me all the reassurance I could hope for when switching to my dream supplier - thank you!”
“I have had on going issues with current energy supplier for past six months and total apathy, Octopus were recommended to me, I spoke with Radhika she was courteous talked me through each of the steps to change, very helpful so I switched today”
