“Forgot about the tariffs and prices… called customer service to switch my account to octopus at 12.45pm today guy was on the phone
Is next level of customer service very happy 😃 customer”
“Full marks to Joshua for a phone call to setup a new account. It was enlightening to be able to make a phone call that gets answered within a few minutes. Thank You”
“Hi Octopus company
Today just moved to you from another company. The staff named Raiyan who assisted.
He was very patient and answered my all questions.Made me feeling I was valued. I say huge thanks to him and your company that you has such excellent member of staff.”
“Sharma was absolutely fantastic in setting up a new business account. She helped me so much, and in the 30 minutes we were on the phone she gave me more information than British Gas has done in 2 years. Would highly recommend. Thank you.”
“Very happy with Octopus today.
Mandy one of your excellent staff was extremely helpful to me and kindly helped me through my problem.
A BIG THANK YOU TO MANDY & 🐙 X”
“I was given a breakdown of all the tariff information and all my questions were answered in great detail. The colleague who assisted me ‘Joshua’ made me feel very valued and was a great example of what customer service should look like. A true credit to the company! Many thanks!”
“Greatly assisted me in updating my details and change over to a new tariff. She took the time to really explain the ins and out's of the tariff, as well as my obligations and right to switch when I want with no exit fees.”
“I have been trying to access the EV tariff for some time but I spoke with Jacob [Team COV2[ today who was very helpful and was able to offer a solution through Octopus Go which has solved the problem.
Thank you Jacob.”
“Kieran was very helpful today, supporting me to set up my account. He was patient, answered all queries I had and gave me all the information I needed. A pleasant friendly person to talk to. Thanks again.”
“I have spoken to Kieran regarding the advantages of joining Octopus. He was very helpful and answered all my questions. He talked me through the process of changing my supply to Octopus. I was very pleased”
“Kainaat was really friendly, and talked us through all our options , she explained everything clearly, and gave us time to ask questions, and process the information. We felt confident in your company, that you would do your best for us, and that you were approachable and yet still efficient.”
