“After a lot of hassle prior to the my call to Octopus regarding trying to set up my new contracts, my call to Joshua was pain free. As Octopus's representative he talked through my options and made everything easy.”
“Today i had to renew my set tariff. The lady who helped me through this , Vicki J , was extremely helpful and patient with me. She is certainly a credit to Octopus energy and i am very grateful for her excellant assistance. Thank you .”
“I have just set up an account over the phone for a home move. The call handler was helpful, friendly and efficient. I am new to Octopus so can't rate the whole service yet, but the price seems fair.”
“Straightforward and clear advice by Kai, everything one needs to know explained well. What a difference to the nightmare scenario of our previous supplier Clear Business who are anything but clear and transparent!”
“Of the many pleasant people I have spoken on the 'phone re my request for working gas and electricity metres, Parveen is the first to book an actual date to get this 14-month old problem sorted with an engineer's visit.”
“Hi Parveen.
Thank you for your help with our fixed rate energy deal.You explained everything very well and will be staying with octopus as i have always had good service from them.
Brian”
“Mollie was very informative, helpful and efficient. She is also very pretty. I have just left EON Next and so far the transition to Octopus, has been painless.”
“Christina was polite , understanding and empathetic to my situation. She added the correct department for my case and I await the next correspondence.
Totally easy to speak with and comforting.
Bless for more people like this in the world.”
“I spoke to Eloise and she dealt with my query and answered all my questions. I also requested some information via email and she promptly sent this. Good service from Eloise 👍”
“Thomas made switching the name on the household account an absolute breeze, and just seemed like an all around nice guy. The fact that I was through to a member of staff so quickly and without having to navigate a complicated phone call tree was also deeply appreciated.”
