“I spoke to an advisor called Mollie. she was really helpful and worked through my queries quickly and gave me the answers and help I needed. great experience, and one that you don't always get from customer service teams.”
“Phoned and within 15 seconds was speaking to someone who immediately helped and knew exactly what to do. Very refreshing for an energy company. Funnily enough exactly why I switched and from day 1 already proven worth it.”
“I’ve never experienced customer service like it from an energy company! Nothing was too much for Salim from The Octopus Energy team. Calm, patient and extremely helpful when answering all my questions. This is the second time I have phoned and both times I have had excellent customer service. Currently we are staying with Octopus because of their excellent company ethos and outstanding customer service!”
“I had an e mail to say that my monthly payment had gone up by £30 per month I am a pensioner so I was terrified, when I spoke to the lady at Octopus she totally re assured me that it was the government that assess my payments and that I only had to contact them to let them know and my payments remain the same, I was so relieved. I couldn't understand it as my account was already in credit, but she explained everything much to my relief. She was very kind and understood why I was concerned.”
“I recently had cause to contact the team at Octopus relating to a meter reading.
I have to say that Vic, the person who
dealt with the issue, was extremely helpful and professional. She kept me upto date with how things were progressing and sorted everything out for me.
I would not hesitate to recommend contacting the team if anyone had an issue.
SGJ”
