“Got through when I called straight away! My problem was sorted within minutes! Tom who I spoke to was super helpful! Glad I’ve made the switch to Octopus Energy!”
“I was relieved I didn't have to wait on the line too long, even though I called during peak times. Spoke to George who answered my queries and booked me an appointment for a Smart Meter installation. He was very pleasant and helpful despite the fact he was talking to an elderly lady who was a bit confused. Good on you George and all the best!”
“Prompt answer to call very helpful. There was no way I would have got the advice given from online or App . Tariff situation is complex and confusing, Example email advise set fixed term for gas however the agent explained the revised rates not released yet so wait”
“It was very easy to switch over the phone, but annoying that switching pine didn't work and I had to call. Call hours could be more convenient for people who work ie have some evening or weekend hours.”
“Excellent customer service once again from Octopus. We recently had solar panels and a smart meter installed, and the process of changing tariff and reducing our monthly direct debit amount couldn't have been easier. Everything was promptly and efficiently dealt with.”
“Libby was extremely helpful and efficient in setting up a new account. I telephoned on behalf of a family member with a disability. Libby was very kind and quickly asked if the new account holder should be added to the Octopus Priority Services Register. We were very pleased with the speed and ease of the new account set up. Fantastic service. Thank you.”
