“Always 100% service provided by Octopus. Every call is answered quickly, the customer service team are very pleasant and efficient. Overall extremely satisfied with the services provided.”
“Called 10 minutes before the office closed. Call answered by a real Person within 2 minutes. Emily was pleasant, efficient and a pleasure to speak to. Made the process very simple”
“I got all the information I needed and when confused things where explained to an extent that I could understand. Happy to be joining this company for my bills.
Kieran who I spoke to on the phone was very professional and helpful throughout the whole conversation.
Happy to recommend to a friend.”
“Shuab was wonderful. Really polite, friendly and patient :) I came off the call with a smile on my face which you don't often experience these days after calling a customer service call centre sadly!!
Thanks again Shuab - you're a credit to Octopus :)”
“Cary’s was very helpful even though I didn’t understand to begin with but she was very patient and explained everything.
Thank you Cary’s you put my mind at rest ! 🙂”
“Had a fabulous and productive call with Eloise today. Switch my tariffs in no time. That was great considering the amount of work needed to couple Solar, Batteries, EV and heat pump into the best for my circumstances. Have always been impressed with octopus and my faith in them only grows.”
“Octopus obtained my bank details from me under false pretenses, as i asked for refund, as few hundred pounds in credit , into my bank account, this never happened, when complaining, management told me a direct debit had been set up using my bank details without my knowledge or consent (I pay standing order) . Management and call handlers lie repeatedly, and still no refund. Corrupt company avoid”
