“I contacted Octopus today (by telephone - my preferred method, so thanks Octopus for having well staffed call centres) to discuss a new fix and Tanya was friendly, knowledgeable and efficient in getting me all the data I needed to make a decision and then updating my account to the new 12M Fix and sending out e.mail confirmation of the changes. Perfect.”
“Had some trouble with the wording of an email and accidentally paid two months worth of bills in just over a week. Niall was very accommodating and patient, really great customer service, I can't thank him enough what a credit he is to the Octopus Energy team, definite management material in the way he handled the situation, give him a raise whilst you're at it!”
“Switched over to Octopus Energy from a previous supplier as it was highly recommended as being the friendliest and one of the most value for money energy supplier. I was not disappointed. The lovely gentleman who took my call was Tom who explained everything I needed to know, such as all the prices, and instantly it was clear I was saving money by switching over, also I must add that the process of switching over was very easy without any complications whatsoever. I must add that Tom was genuinely very friendly. My only regret is that I should have switched over to Octopus Energy a long time ago. Well done to Tom and the rest of the team and I am certain that I will be a customer of theirs for a very long time. 5 stars all round for the service.”
“I LOVE Octopus! The customer service is top notch! I have never ever had a bad dealing! Mollie was fabulous 😊. Other companies i stay on hold for 2 hours or more - they definitely need to take some tips from you!”
“I LOVE Octopus! The customer service is top notch! I have never ever had a bad dealing! Mollie was fabulous 😊. Other companies i stay on hold for 2 hours or more - they definitely need to take some tips from you!”
“My name is Igor Popa.
I had pleasure to communicate with Mr Tom, several times regarding a problem with switching from my current supplier to "Octopus".
I can say that he was very patient, kind, goodwilling and helpful...
Thank you very much, Mr Tom !!!”
“Speaking to Beth today,was very polite and helpful..helped me to review my payments and to renew my contract without a price increase,that's how Octopus energy made me happy.”
“Thomas was excellent and very friendly. He helped me sort out my credit file check swiftly and professionally to set up Octopus as our supplier.
Thank you”
“Thomas was very helpful in getting me set up an account, he went through all the options with me and explained that I could change my tariff as soon as I was accepted as a customer. He was friendly and it was a great conversation. Waiting time wasn't very long at all and I feel confident that I can speak to a real human advisor quickly with Octopus!”
“Raiyan was extremely help when addressing the problem with a faulty meter. I had previously sent in a video of the meter not working, however, despite it showing the meter reading has not been updated since March, his colleague said the video was not clear. Raiyan had a look a the video, checked the meter reading history and quickly established that they were receiving the meter reading OTA however it has been the same reading for the last 3 months, so there must be a problem with the meter which needs further investigation. He raised a ticket for a meter inspection to be performed.”
