“Had a call with Customer service team at Octopus energy .From start to finish what a great experience. Wait time to discuss issue was less than 30 seconds. Had a great discussion with Customer service team member (Terry S) Helpful understanding and reassuring nothing seemed an issue helped with solutions to the issues i mentioned. Described the solutions and help very polity and with a charm voice but ensuring i under stood each step.
Thoroughly recommended the customer service team at Octopus Energy”
“Zaid provided excellent professional service!
Absolutely! UK based customer service is the best!
Had previously service from South Africa,
They are not competent and just waste of time
Thank you Zaid!”
“Just came off the phone to yourselves and I spoke to a wonderful person who helped me beyond belief
Her name was Toni and I cannot thank her enough.
She spoke to me in a wonderful manner, explained what to do , fully understanding that I'm useless with technology.
Thank you Toni for your expertise in solving the problem I had,
Octopus energy is without doubt the best company to deal with for energy.
I'm going nowhere....
Thank you again”
“I called to give my final meter readings and talked to Felicity who was super efficient and helpful. I was given advice on what was necessary to continue using Octopus as my provider and made the call a pleasure rather than a stressful one.
Many thanks”
“always receive wonderful service when you talk or email octopus
and Joe was so helpful giving me all the answers to my question's he is put my mind at rest so reassuring to that Joe is so knowledge thank you for a wonderful service and company”
“Joshua who dealt with my call was so welcoming. I had a few issues for him to deal with and he excelled in all of them, very knowledgeable. He knew more about charging my ev than I did.
Thank you”
“I did not have a bad experience!
Sam answered all my questions & sorted out my account - GREAT!!!!
Then she put me on 12M FIXED RATE for my GAS - GREAT!!!!
Excellent staff - THANK YOU
Trevor Bowman”
“It’s great to speak to someone who is very helpful & able to understand what I need, I have found that octopus energy great for customer service, thank you all.”
