“I requested a refund of paid payments.
Pete was very good, it was soon sorted.
I do this once a year, l can build up the money 💰 to get me through the Winter with No Fears.”
“For reasons unknown to me, I did not receive last month's (May/June) Electricity bill having received one for Gas.
Earlier this morning I looked at my account, and based on what it showed, I queried this with Sidra over the telephone.
She kindly sorted the matter out and I can confirm receipt of her email. She was very friendly, helpful and very efficient in handling the matter. Well done to her.”
“Opening my account was easy - a bit long! - but Thomas was helpful and patient while I searched for information such as last year's actual usage figures. It took a while to discuss why I'd got an email saying my friend Murad would get £50 for introducing me. I do not know anyone called Murad, let alone have a friend by that name, so I reckoned it was some sort of a scam: he said he would talk to your IT people. All in all, very satisfied.”
“Helped today by Jay Bradbury. Very helpful and polite and dealt with my request efficiently. I didn't have to wait long before the phone was answered. Excellent service.”
“Mollie was terrific in helping me make the switch to Octopus, she was very informative and gladly answered all my questions. Excellent customer service.”
“I have not needed to call regarding any issues etc, but did find the person I spoke to about setting up an account very efficient and the phone was answered very promptly. I hope that this support continues as so far I was very impressed by the service I received.”
“My conversation with Tom was helpful and positive. He answered all of my questions to my satisfaction.
I would have scored a five but for the background noise (not Toms fault) . Having managed large contact centres myself I would suggest that a noise review is undertaken considering how the workstations are positioned and how the call can be quieter in terms of background noise.”
“I have been with Octopus for many years and I spoke with Ben today to take up a new fixed rate offer to start on 25/8 when my current fix ends. All very easy and straightforward as usual with the best customer services in the sector.
However when I received the confirmation email the start date for my new fix is stated as 7/7 and not 25/8 please confirm it is the latter.”
“Called today to re-join Octopus.
My call was answered quickly.
Zaid was very welcoming from the start, there was a slight issue which he dealt with immediately, he talked me through the process from the start in a manner that was very understandable by me - no use of jargon, just plain and simple English.
He assisted me in discontinuing my account with my current provider, making the whole experience stress free.
Zaid also showed his human/humorous side, which reduced any stress that I had.
Zaid is a credit to Octopus and would highly recommend him.
Kindest regards”
“I joined their Tracker that follows the price daily of Gas and Electric a couple of years ago. After the first year I received an email advising I was being switched to the New Tracker. No problem at all. I noticed in July 25 that my credit did not appear to be increasing as it usually does in Summer and received an e-mail to advise my Direct Debit was Increasing. When I called them, they advised I was on the Standard Tariff as my Tracker Deal had run out in February. So no automatic switch to the New Tracker Contract this year. I'm told they did send an e-mail, which I can not find, so asked for a Manager to ring me to discuss.
I am still waiting for the call and as a high user I'm hundreds of pounds out of pocket. Although the man I spoke to did offer me £30 as a gesture of goodwill. I'd spent more than £30 worth of my time trying to get hold of somebody to sort it out.
Looks like they are like every other energy supplier when you get an issue.... its all about the profit!!!”
