“Thomas was excellent and very friendly. He helped me sort out my credit file check swiftly and professionally to set up Octopus as our supplier.
Thank you”
“Thomas was very helpful in getting me set up an account, he went through all the options with me and explained that I could change my tariff as soon as I was accepted as a customer. He was friendly and it was a great conversation. Waiting time wasn't very long at all and I feel confident that I can speak to a real human advisor quickly with Octopus!”
“Raiyan was extremely help when addressing the problem with a faulty meter. I had previously sent in a video of the meter not working, however, despite it showing the meter reading has not been updated since March, his colleague said the video was not clear. Raiyan had a look a the video, checked the meter reading history and quickly established that they were receiving the meter reading OTA however it has been the same reading for the last 3 months, so there must be a problem with the meter which needs further investigation. He raised a ticket for a meter inspection to be performed.”
“Very helpful
He guided us thoroughly. Had been on call with him for around 25 minutes and he explained everything in easy wording as it is our first time with Octopus Energy.
Thank you”
“I’m giving Leila H the five stars as she was the one who solved the problem. I kept setting a dd up and was being emailed that it wasn’t set up and texts about debt collectors. She explained that the bank details had been deleted so they just needed adding back in. Simple 2 minute explanation as I couldn’t see that at my end. Email correspondence is very hit and miss with octopus, I’ve had two terrible exchanges and wished I’d never moved to them. Luckily when I rang today someone who cared about their job and the customers answered”
“Thank you Waverley for your help today, confirming my appointment to have a Smart Meter fitted and agreeing my Direct Debit monthly payment can be no more or no less than is due to Octopus, without 'credit' payments.”
“I found an extra zero when I entered my electric reading making 3 score the other numbers and was unable to remove the extra one. Ross corrected the problem very quickly
Thank you for quick response.”
