“hi
i have just spoken to Hazel, about a query i had about my account .
she was extremely helpful and good of how she explained to me how my account worked .
so well done Hazel :-)”
“Lauryn quickly answered my call. She was friendly. And dealt with the issue efficiently. Explaining the reasons for the issue. Due to the change in Octopus Go card system. It deleted the joint account bank details and for some reason went back to taking debits from one of my other bank accounts for 3 months. Lauryn made sure the direct debit is coming from our joint account. This was sorted out quickly.”
“I rang the customer service team yesterday as I was in credit by a fair amount . Octopus had already contacted us to reduce our payments but as we have just moved house we felt a bit extra would pay help pay for other things. Joy was friendly and really helpful in refunding us £350. No fuss, quick and efficient . Thank you Joy 😊”
“On the whole Octopus energy are a good company and customers are able to fix their direct debit payments.
However, every year I have the same problem with them emailing me to say they've reviewed my consumption and are putting my payments up!
It's July, I'm £84 in credit, but apparently I need to pay £15 more each month!
Their own graph shows that I should be barely in credit at this time of year.
I had the same issue last year.
Octopus need to review the way they decide on increased payments when they are not based on facts!”
“First time contacting Octopus, as I'd bought a property and the seller used Octopus when she owned the property,so continued for ease.
My call was answered within minutes and Emily was extremely helpful in answering my questions and setting up my account. She also advised when to set up the payment as my tenant hasn't yet moved in and the property is currently empty.
I'd heard the adverts on the radio and I was a bit sceptical of all the positive comments, but I can safely say this was the most positive experience I've had in a long time with a utility company.
Very happy with response.”
“Sharna was really helpful and clear, and explained everything. It was easy to go through the questions and to request the switch from old energy provider, I am so glad I made the decision to change!”
“I have made the mistake of having solar panels installed by Octopus Energy. A 2 day job is going to take nearly 2 months. They started the job on time, but when things started to go wrong they stopped the work and told me they weren't coming back for nearly 6 weeks. I have 5 out of 14 working panels which are proving to be far less efficient than advertised, apparently they don't like the heat! There is also a large pile of neatly stacked waste sitting at the front of my house. I'm losing money and I've totally lost any faith I had in the company. I believe that once you have a problem which is likely to result in negative reviews they put you on the back burner, safe in the knowledge that it won't get any worse for them.”
“We switched to Octopus Energy today.
The representative who helped us, Zaid, was very helpful, efficient, and friendly.
The process went smoothly and quickly.”
