“Thomas was amazingly helpful today and really made me feel at ease he was kind enough to answer all my questions and talk me through everything i needed! best customer service i have received in a long time, Thomas is amazing at his job!”
“Great company to use & deal with.Good staff who are easy to reach & deal with any query. Only setback is that they are constantly attempting to increase monthly payments even when in credit . Easily resolved. Would recommend instantly”
“Fast pick-up on phone call, delightful and very helpful advisor in Lauryn and love Octopus gang to bits. The only problem I have is that I find the bills quite confusing as to what I actually have to pay.”
“The phone was answered quickly and I spoke to George who was polite and very helpful. He answered my questions straight away and put my mind at rest.”
“I've just moved my Gas and Electric to Octopus from OVO as |I only hear good things about Octopus. I would like to thank Zaid for his great customer service skills and knowledge of your product it makes a phone call pleasurable and much less stressful. I look forward to dealing with Octopus.”
“Octopus were able to resolve issues relating to our current tarrif ending - I had previously contacted them but unfortunately thd previous consultant did not follow through on agreed actions.”
“Today a lovely lady Britney was able to resolve an outstanding issue that had been hanging over me for the past few weeks.
After several unpleasant emails and two telephone conversations Britney resolved the situation in 5 minutes and I am very greatful.
She has restored my faith in Octopus in one quick call. Many thanks Britney!”
