“I spoke with Thomas regarding switching to Octopus from another supplier. I wanted to switch for both gas and electricity (with EV charging). Thomas was very engaged, professional and helpful in guiding me to the right tarrifs for my needs and detailing what the switching process entailed. Even took the trouble to guide me on how to take readings from my smart meters which I had never had reason to do previously.
The proof is always in the eating but Thomas left me confident that the switch to Octopus would be smooth and successful. All round excellent experience with him.”
“Having had dreadful experience over several years with my previous supplier I am delighted with the prompt, efficient and friendly service that Octopus have given me. Charlotte explained everything about my change to Octopus in detail every step of the way and seemed to take a genuine personal interest in my account. I have received regular statements since joining, so I know exactly where I stand with my account, and I feel confident that I will be dealt with efficiently and courteously in future, which is a huge contrast to the way I have been dealt with by my previous supplier. Thank you.”
“I called Octopus customer services, and was welcomed by a very soft and polite female, Laila. I truly feel privileged to be an Octopus Energy customer. In my few years of experience, Gas and Electricity per KWH, the prices are the best on the Uzk, customer service standard is of the highest standards of civility, courtesy, and staff bend backwards to help customers to provide information. And advice. Here I would like to pay my thanks to the consultant Ms Laila for her generous thoughts, kindness, and advice with compassion. This lady is a gift to the customers, a source of pride to Octopus Energy and an honour to the profession. A person of her capabilities, commitment to the job, serving the company at the highest degree of moral and social standards, must be respected, appreciated and rewarded by any organisation. Indeed, the name of honour for customer services is only because of elite employees like Ms Laila.”
“Spoke to Pete S as my meter readings had not been received from the previous month and the payments/credits were completely muddled. I had already spoken to another person (the day before) who was no help at all. Pete was fantastic and managed to sort everything out within 24 hours. He deserves a medal !”
“I spoke with Thomas, he was not only polite and knowledgeable he was very friendly and really helpful. He went up and above to resolve and answer all my questions.
Thank you Thomas!!!!”
“Highly professional and helpful. Called today to see if switching from my previously fixed tariff would save me money. George went through current rates and new rates and recommended changes to save me money. Done! Very easy. Thank you.”
“Called and spoke to Joshua as we are moving house next week and wanted to sign up with Octopus. Everything was done professionally and with friendliness. Nothing was too much trouble.
Thank you Joshua
Julia & George”
“Felicity was very helpful and understanding. Lovely positive nature.
Have just applied for outgoing Octopus. She was able to confirm that everything was in order following my online application last night.”
“Customer Service agent Leila H performed excellent. She sorted out my account billing promptly as my meter was replaced with a new up to date version SMETS2. Readings now seem more reliable rather than receiving estimated bills in the past. This allowed me to budget easier. Leila H also progressed my IHD and followed up by sending it to me and then emailed me to say that the new meter has now pulled my data across to my account with an up to date billing. If all customer service agents who works like this will be most welcomed. Overall, great customer service from Leila H.”
“Rapid response to call. George explained the situation (it was my mistake submitting a reading). I gave him the correct reading and the issue was quickly resolved in a very pleasant manner. V good Quality Customer service.”
