“I had an e mail to say that my monthly payment had gone up by £30 per month I am a pensioner so I was terrified, when I spoke to the lady at Octopus she totally re assured me that it was the government that assess my payments and that I only had to contact them to let them know and my payments remain the same, I was so relieved. I couldn't understand it as my account was already in credit, but she explained everything much to my relief. She was very kind and understood why I was concerned.”
“I recently had cause to contact the team at Octopus relating to a meter reading.
I have to say that Vic, the person who
dealt with the issue, was extremely helpful and professional. She kept me upto date with how things were progressing and sorted everything out for me.
I would not hesitate to recommend contacting the team if anyone had an issue.
SGJ”
“Jamie Leigh is trying to help me get a smart meter fitted as I was promised by the sale team that one could be fitted within 4 to 6 weeks. Very efficient person and she is trying to sort it out, also has given me the install team phone number.
If Octopus delay the fitment of a smart meter then I will regret leaving Scottish Power. I need an EV tariff asap.”
“Connor was efficient, incredibly friendly and helpful whilst guiding me through changing supplier to Octopus. He was a perfect introduction to your company.”
“For me, there's only ever one choice when it comes to my energy provider—and that's Octopus Energy. Their customer service alone sets them apart from the rest. I’ve always had a great experience, but I want to give a special shout-out to Vic P, who went above and beyond in helping me sort through my final statements, taking the stress out of the whole situation.”
“Came for renewal. Agreed a renewal figure after comparison with Octopus. Agreed to stay. They then wanted a direct debit well in excess or agreed. Moved to another company who informed me that that the switch was complete and my smart meter readings had forwarded to Octopus. Waiting for final bill and considerable refund. The amount of my final bill has been taken from my balance. Octopus tell me it will take up to 4 to 6 weeks to generate a final bill and any refund 10 to 14 days later.
Each year in the past I have had ask for a refund on my balance or reduce my direct debit manually to reduce hefty overpayments.
BEWARE. This company although on paper looks good is just trying to build a surplus in your account and use your money.
This review is written after request for my refund and there reply. Full of reasons why they cannot expedite it sooner.”
“Thomas was really helpful and very professional, i resolved my problem without any delay. He was warm and kind when talking to me. Exceptional customer service, thank you.”
“Hi, Soon after I joined, I received a message from Toni as my smart meter was not working asking me a few questions about the location of my meters and smart meter which I answered with pics with timely replies back and forth with the conclusion my smart meter needed changing that was promptly organised. Well, in the space of a week, Toni managed to solve my issues and she did more in that time that UW after 2 years! I am extremely happy of her client’s focus enabling me to feel safe, listened to and very happy with the result.
Some of my work colleagues recommended Octopus to me and will also recommend the company to my friends also.
Thank you Toni for your help, support and understanding! I am very happy and grateful for your focussed help.”
“After being with Utilita for 9years and past two being horrific with their deducting monies over double what should be deducted. I have finally switched and feel I can breathe again. Your assistance on the phone was straight forward and the guy very pleasant. I look forward to dealing with you in the future. Thanks.”
