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Octopus energy Reviews

4.4 Rating 9,897 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
I phoned Octopus to enquire about changing supplier. Libby answered , and she was like a breath of fresh air compared to the usual reception (If they bothered answering)I`d have gotten at Scottish Power. Needless to say , I`m now an Octopus customer!
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Posted 1 year ago
Thomas- nice friendly helpful guy. Great service.
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Posted 1 year ago
I have recently been in touch with Libby regarding my energy account and she was very helpful. She made sure I understood what was discussed and explained things well.
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Posted 1 year ago
I have recently been in touch with Libby regarding my energy account and she was very helpful. She made sure I understood what was discussed and explained things well.
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Posted 1 year ago
Radhika was so helpful and quick to resolve the issue that I was calling with she’s an absolute star!
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Posted 1 year ago
Very helpful and no fuss
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Posted 1 year ago
Very helpful many thanks
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Posted 1 year ago
Tom was extremely helpful and very informative. Thank you very much for making the transfer from Ovo to Octopus so easy. I will get the app and do everything on the emails but it might take a day as I’m waiting for my son to help me as I’m not very good with sorting these things out.
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Posted 1 year ago
Great customer service
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Posted 1 year ago
I am moving home for the first time so had lots of silly questions! Uzair was very friendly and patient explaining things to me so it was a far better experience than anticipated. Thank you Uzair!
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Posted 1 year ago
Octopus was so easy to change over from my original supplier, then I had solar panels put on and they sorted it out for me all up and running fantastic
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Posted 1 year ago
New customer. Sharna was polite, very helpful, explained everything in detail. She provided a very professional and pleasant experience.
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Posted 1 year ago
Beth was very helpful and resolved my issue immediately. Thanks
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Posted 1 year ago
Fast phone response. Uk person to talk with. Absolutely brilliant. I just wish you did oil and water as well.
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Posted 1 year ago
Have arranged my new meter install this week as old meter packed in Just hope the meter picks up a signal up here
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Posted 1 year ago
Called today(14/7) and spoke to Terry S. Had an issue sending in my gas read. A two minute phone call with him got it sorted without any problems. First class service from a very helpful and supportive employee. Thanks Terry and Octopus Energy.
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Posted 1 year ago
I'm so very sorry that I didn't catch name of person I spoke to. That being said he was so helpful & professional & put my mind at rest
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Posted 1 year ago
Always great service, a speedy response and an intelligent human at the other end! Very easy to communicate with and discuss whatever the problem is and always a sensible and very helpful response.
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Posted 1 year ago
I have been with octopus a couple of years now and they are very helpful and always try to facilitate the best tariff for their customers! Recently I have cash problems like many, and Octopus gave me time and helped me with a outstanding bill owing to them Very impressed with the empathy and their understanding as a business! I hear 8 years in a row they have been voted the UK number one energy supplier, I recommend that anyone who reads this switches to octopus energy as their Gas or electricity supplier Give them a try they are very helpful Thank you
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Posted 1 year ago
I spoke to samantha ftom COV 15 TEAM. she was very polite and informative. She gave me the answers i needed .Samantha was very professional
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Posted 1 year ago
Octopus energy is rated 4.4 based on 9,897 reviews