“The phone conversation with Radhika was excellent. she made the switch to Octopus energy very professional and smooth. I hope the service from you is as good.”
“Just spoke to greg from octopus energy and he was so helpful and explained everything without making it difficult at all and was the smoothest transaction”
“Your representative Greg Jackson was super efficient.
No question was left unanswered.
Everything was explained in clear and concise language. Greg was a pleasure to deal with.”
“Aadam was incredibly helpful and was very quick with his support. He explained everything thoroughly to me to ensure I selected the right option and I’m very pleased with the service.”
“After 4 weeks, I chased for Export tariff update. Agent, couldn't find application or status, even though it had been entered on-line and verified with an agent by phone. Now they respond in email to say SSE G99 certificate is not valid (which it is according to SSE). If I had not chased for update, Octopus would not have done anything. Its the poorest example of a new customer on-boarding and care. Thinking of moving to EON, like my neighbour.”
“New customer, first time home buyer so didn’t have any idea how everything worked! It was a super easy, quick efficient set up! Zaid was absolutely brilliant helping us understand our bill and the usage of our octopus app. Brilliant service from Zaid really friendly and helpful! X”
“Over the last 4 months I've repeatedly requested Octopus to replace the smart meter. Eventually on 11th July I spoke to a very helpful Octopus employee (who deserves 5 stars) who arranged for a new meter to be installed on 30th July. The constant delay & prevarication in resolving this issue has caused a great deal of unnecessary stress and upset.”
