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Octopus energy Reviews

4.4 Rating 9,862 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Changing my electricity account to Octopus was much easier than I anticipated. Thomas was so helpful and he answered all my questions and made the whole process easy and pleasant. I am so happy with the service.
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Posted 9 months ago
Good speaking skills. He made my day, thanks buddy
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Posted 9 months ago
“Conner was so helpful and sorted everything out for me. I am 81 yrs and find these sort of thing daunting The tariff was much better than I was paying and he made all seemless Thankyou
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Posted 9 months ago
Just switched to octopus energy. Customer service excelled, explaining all the different options, easy to understand. Most helpful.
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Posted 9 months ago
I had an query regarding switching my energy supply. And Thomas helped me quickly resolve my issue. Well done!!
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Posted 9 months ago
I phoned Octopus to enquire about changing supplier. Libby answered , and she was like a breath of fresh air compared to the usual reception (If they bothered answering)I`d have gotten at Scottish Power. Needless to say , I`m now an Octopus customer!
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Posted 9 months ago
Thomas- nice friendly helpful guy. Great service.
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Posted 9 months ago
I have recently been in touch with Libby regarding my energy account and she was very helpful. She made sure I understood what was discussed and explained things well.
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Posted 9 months ago
I have recently been in touch with Libby regarding my energy account and she was very helpful. She made sure I understood what was discussed and explained things well.
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Posted 9 months ago
Radhika was so helpful and quick to resolve the issue that I was calling with she’s an absolute star!
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Posted 9 months ago
Very helpful and no fuss
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Posted 9 months ago
Very helpful many thanks
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Posted 9 months ago
Tom was extremely helpful and very informative. Thank you very much for making the transfer from Ovo to Octopus so easy. I will get the app and do everything on the emails but it might take a day as I’m waiting for my son to help me as I’m not very good with sorting these things out.
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Posted 9 months ago
Great customer service
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Posted 9 months ago
I am moving home for the first time so had lots of silly questions! Uzair was very friendly and patient explaining things to me so it was a far better experience than anticipated. Thank you Uzair!
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Posted 9 months ago
Octopus was so easy to change over from my original supplier, then I had solar panels put on and they sorted it out for me all up and running fantastic
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Posted 9 months ago
New customer. Sharna was polite, very helpful, explained everything in detail. She provided a very professional and pleasant experience.
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Posted 9 months ago
Beth was very helpful and resolved my issue immediately. Thanks
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Posted 9 months ago
Fast phone response. Uk person to talk with. Absolutely brilliant. I just wish you did oil and water as well.
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Posted 9 months ago
Have arranged my new meter install this week as old meter packed in Just hope the meter picks up a signal up here
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Posted 9 months ago
Octopus energy is rated 4.4 based on 9,862 reviews