“Uzair was helpful and patient, and stayed on the line even when it temporarily cut out. Initial quote was about double the price as looking at the current owners of the house and not me, but he was able to cut the price down when we queried it.”
“Kainaat was so helpful, friendly and capable during our switch from British Gas. She made the experience a breeze and reinforced the perception that we are moving to a supplier with customer service at the heart of the business. Thank you.”
“Radhika was extremely friendly and helpful, setting up my gas and electricity account for my new home that I have just moved into was very easy and quick. Thank you very much”
“I requested a refund of paid payments.
Pete was very good, it was soon sorted.
I do this once a year, l can build up the money 💰 to get me through the Winter with No Fears.”
“For reasons unknown to me, I did not receive last month's (May/June) Electricity bill having received one for Gas.
Earlier this morning I looked at my account, and based on what it showed, I queried this with Sidra over the telephone.
She kindly sorted the matter out and I can confirm receipt of her email. She was very friendly, helpful and very efficient in handling the matter. Well done to her.”
“Opening my account was easy - a bit long! - but Thomas was helpful and patient while I searched for information such as last year's actual usage figures. It took a while to discuss why I'd got an email saying my friend Murad would get £50 for introducing me. I do not know anyone called Murad, let alone have a friend by that name, so I reckoned it was some sort of a scam: he said he would talk to your IT people. All in all, very satisfied.”
“Helped today by Jay Bradbury. Very helpful and polite and dealt with my request efficiently. I didn't have to wait long before the phone was answered. Excellent service.”
“Mollie was terrific in helping me make the switch to Octopus, she was very informative and gladly answered all my questions. Excellent customer service.”
