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Octopus energy Reviews

4.4 Rating 9,831 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
I rang up today to join octopus energy and was assisted by Libby who was phenomenal in her service. Very polite, experienced and extremely good and what she does. Hope this review gets her a bonus. Keep it up Libby.
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Posted 7 months ago
I talked to Radhika who was very kind and helpful explain and went through all the different tariffs with me. Answering my questions politely and carefully which helped me to stay relaxed and make the change from my existing provider very easy many thanks to her
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Posted 7 months ago
Rang to select my new tariff for next month, and to get an answer a few questions, Lucy was very helpful and sorted it out straight away fie me ,good service.
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Posted 7 months ago
I've just had an excellent conversation with Uzair who talked me through the switch procedure, helped me work out the best tariff for us and duly set me up with my new dual fuel contract. Friendly, no pressure, simply informative and helpful
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Posted 7 months ago
fantastic help from the member of staff who helped me through the process of getting registered for my new property.
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Posted 7 months ago
Adam was a great help today setting my account up everything went smoothly and he was clear with all my options really please thanks 👍
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Posted 7 months ago
I decided to change to Octopus after many years with another supplier. Like many people it is not something one does regularly so it was with intrepidation that I rang to discuss my concerns. I spoke to a charming man called Owen who put my mind at rest and talked me through the whole process, which was conducted clearly and very efficiently. He was extremely patient and helped me understand the processes including my solar panel exports. I was very impressed and hope this is the beginning of a long association.
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Posted 7 months ago
I spoke to Joshua and they were really helpful and made the process really simple. Great customer service!!
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Posted 7 months ago
Friendly & very helpful, Izzy was lovely to chat with and made it very easy to switch, looking forward to Octopus looking after me if Izzy was anything to go 😁
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Posted 7 months ago
Changing my electricity account to Octopus was much easier than I anticipated. Thomas was so helpful and he answered all my questions and made the whole process easy and pleasant. I am so happy with the service.
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Posted 7 months ago
Good speaking skills. He made my day, thanks buddy
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Posted 7 months ago
“Conner was so helpful and sorted everything out for me. I am 81 yrs and find these sort of thing daunting The tariff was much better than I was paying and he made all seemless Thankyou
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Posted 7 months ago
Just switched to octopus energy. Customer service excelled, explaining all the different options, easy to understand. Most helpful.
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Posted 7 months ago
I had an query regarding switching my energy supply. And Thomas helped me quickly resolve my issue. Well done!!
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Posted 7 months ago
I phoned Octopus to enquire about changing supplier. Libby answered , and she was like a breath of fresh air compared to the usual reception (If they bothered answering)I`d have gotten at Scottish Power. Needless to say , I`m now an Octopus customer!
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Posted 7 months ago
Thomas- nice friendly helpful guy. Great service.
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Posted 7 months ago
I have recently been in touch with Libby regarding my energy account and she was very helpful. She made sure I understood what was discussed and explained things well.
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Posted 7 months ago
I have recently been in touch with Libby regarding my energy account and she was very helpful. She made sure I understood what was discussed and explained things well.
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Posted 7 months ago
Radhika was so helpful and quick to resolve the issue that I was calling with she’s an absolute star!
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Posted 7 months ago
Very helpful and no fuss
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Posted 7 months ago
Octopus energy is rated 4.4 based on 9,831 reviews