“Jay was very friendly, efficient and helpful. He managed to assist me very quickly and offered some good advice on how best to manage my energy account and usage. Very happy customer!!”
“I didn’t catch their name, but the person I spoke with was absolutely lovely. Really friendly, patient, and helpful during the whole setup. It made the experience so much easier and actually quite enjoyable. Big thanks to them!”
“Izzy, was easy to talk to and explained everything very clearly. The whole switching to octopus was very straightforward and completed in no time at all. Brilliant!”
“We had been recommended to look at Octopus Energy, and now we find that you already serve the house that we are moving to shortly. I contacted your Customer Service by telephone and spoke to Tom who was able to help me set up an account. I agree with Octopus Energy's ideals. I have only given you four stars simply because I was unable to see what tariffs were available and thus choose one, but I am sure that Tom will sort that out too before we move next week. Many thanks Octopus!”
“Really easy process to switch to Octopus energy. I had quick query regarding the plan which was sorted by the very kind and knowledgeable customer care person Thomas. I was also explained about the solar export tariff which I am looking forward to enrol soon.”
“I sent an email on Sunday to ask for a payment holiday. I received a lovely email back from a lady called Felicity. Who arranged this for me. She was helpful and friendly and sorted my problem immediately. Lovely attitude”
“I switched to Octopus today and did it all by phone - no irritating online questionnaire and unanswerable questions. The tariffs were explained straightforwardly, all my questions were answered clearly and the switch from my current supplier will happen in two days without me having to do anything, apart from a manual meter reading when prompted to check against my current supplier's reading. Thank you Tom, I've been putting this off for ages, but it was so straightforward!”
“Mo helped me set up my electric for my new flat. He was super friendly and helpful. Her explained everything clearly and answered all my questions. Thank you for your help!”
“I spoke to a one of your colleagues called Thomas from Somerset.
He had great Customer service and relation.
Solved my issue and gave me the best advice that I could hear.
10/10
I hope I get Thomas on the phone every time I call up!”
“Lucy was very helpful and polite when I rang regarding my fixed rate coming to an end. the only think I found compared with other companies is your standing charges are higher
But customer service is excellent”
