“I found an extra zero when I entered my electric reading making 3 score the other numbers and was unable to remove the extra one. Ross corrected the problem very quickly
Thank you for quick response.”
“I called customer service and Lucy was so nice and incredibly helpful, she answered all my questions about gas and electricity tariffs which I didn’t know much about because it’s my first time managing bills. She took the time to calculate my tariffs with me and advised what fixed and flexible meant”
“Anyone who gets to speak with Terry is lucky. Polite, lovely, efficient and most importantly- helped me to save money. I thought today’s call would be long and complicated but it was quick and pleasant. Thank you for your help, Terry!”
“I spoke to Izzy to set up an account for gas and electricity. She was very knowledgeable and friendly and answered all the questions I had. She provided a great service .”
“Dexter Was very patient and kind enough to go thru the options with me. Signed me in with no issues. Excellent Dexter! If only you can assist me everytime. He even apologized for the delays due to my unclear email address dictation to him. I trully appreciate how quick and easy everything was done. I will definetly be with octopus for forever. Plus the wheels are thrilling.”
“Octopus always comes across as a really decent company. Today I spoke with Dexter on the phone and found him both helpful and friendly. No fuss getting my queries answered.”
“Switching to Octopus Energy was very simple to do. I got on the phone with one of their customer support team, Kainaat, who was very quick to help and rather understanding.
They even recommended the referral scheme for bonus rewards when switching, which I was otherwise not aware of, and also sent over an email to make sure I had the information I needed about how to proceed with said scheme.
Overall, exceptional service and would highly recommend Octopus Energy support. Maybe ask for Kainaat in particular! :)”
