“Phone answered promptly.Your cheery agent was knowledgeable polite patient and helped me through the process. Never felt it was a hard sell and I was convinced to switch suppliers to your cheaper tariffs.
The experience felt like proper "old fashioned" customer service. Many more could learn from you.”
“This was my first time phoning customer service & I now know why Octopus has such a good reputation. The call was answered so quickly by a real person (Terry S 👍) who was really helpful as well as friendly. My fixed tariff was coming to an end & Terry talked through the options with me, ensuring that I had all the facts & figures to make an informed decision. Everything was resolved with minimal fuss or effort. Thank you.”
“Mark Harris was a great help today. We are moving 8 houses to Octopus and he couldn't have been more helpful. What I thought was going to be a nightmare, turned out to be a pleasurable experience. Mark listened and will set up the accounts to fit in with my situation.”
“I decided to make the switch to Octopus energy after being unhappy with the service I received from my current energy supplier. I spoke with Tom, who guided me through the process with calm professionalism, taking time to explain the process, and answering the many questions I had. Tom reassured me that I was in control of my account, and I could change tariffs and payments via the App. I feel that I am appreciated as a customer, and look forward to a long relationship.”
“Radhika was brilliant. She talked me through everything, clearly and efficiently . She answered every question and I was so impressed with her and the company she represents. I look forward to a long term relationship for my gas and electric supply. Thank you Radhika”
“Thomas was very helpful , polite and informative, regarding sorting out Octopus being the provider on our downsize move to a two bedroom detached bungalow in Stowmarket, Suffolk”
“Great service today arranging my direct debit / credit check with Uzair. Nothing was too much trouble. Polite, efficient and put me ease sorting my query. Thanks Uzair.”
“The phone was answered quickly Tayla was extremely polite and patient, dealing with my enquiry completely and resolving my issue. Octopus comes over as for the people rather than for the business.”
“Thomas was extremely helpful and had all the answers to all of my questions
He was polite & curtious throughout, and made the switch from BG very easy, great service”
“I went on call with Zaid when I wanted to switch to octopus energy. They did an amazing job at making me feel comfortable and reassured in what I was doing as I’ve never switched before. Thank you.”
