“You answered my call quickly (within the first 2 bars of 'come on Eileen' by Dexy Midnight Runners), and then proceeded to deal quickly and efficiently with my query.”
“Zaid, onboarded me as a new customer seamlessly, talked me through all the available tariffs for general gas and electricity, also EV and Solar which was great. Signed up within a few minutes.”
“I had trouble setting up my account online and called in to help rectify this issue. Emily reassured me, and talked me through the process with ease. she made sure I understood by repeating everything back to me and asking questions. Emily was kind and very helpful. I have now sorted this out in a matter of minutes. Thank you Emily :)”
“Kainaat was extremely helpful and very patient in going through the process with me, taking me through reach stage and providing support and information whenever I needed it.”
“As technology doesn't understand me I rang the Octopus help number which unlike many companies was easy to find. Got through to Emily within about 20 seconds and she was simply superb in answering not only my questions but in giving clear & concise advice & guidance about how I change my tariff to flux. The flux email came within a few minutes of the end of our call with Emily saying if I have further difficulties then please call back. Delighted with the customer service I received. Thank you.”
“Ross from Octopus comes to the rescue once again! I had an issue with a previous supplier and Ross worked tirelessly until the situation was resolved. I have consistently said that Octopus but their customers first, every time. Thank you again for keeping utilities stress free.”
“While I did not accept the dual fuel energy price offered to me, by Octopus I have to say the call centre person , Uzair was very helpful and answered all my questions .”
“I contacted Octopus today (by telephone - my preferred method, so thanks Octopus for having well staffed call centres) to discuss a new fix and Tanya was friendly, knowledgeable and efficient in getting me all the data I needed to make a decision and then updating my account to the new 12M Fix and sending out e.mail confirmation of the changes. Perfect.”
“Had some trouble with the wording of an email and accidentally paid two months worth of bills in just over a week. Niall was very accommodating and patient, really great customer service, I can't thank him enough what a credit he is to the Octopus Energy team, definite management material in the way he handled the situation, give him a raise whilst you're at it!”
“Switched over to Octopus Energy from a previous supplier as it was highly recommended as being the friendliest and one of the most value for money energy supplier. I was not disappointed. The lovely gentleman who took my call was Tom who explained everything I needed to know, such as all the prices, and instantly it was clear I was saving money by switching over, also I must add that the process of switching over was very easy without any complications whatsoever. I must add that Tom was genuinely very friendly. My only regret is that I should have switched over to Octopus Energy a long time ago. Well done to Tom and the rest of the team and I am certain that I will be a customer of theirs for a very long time. 5 stars all round for the service.”
