“The phone was answered quickly Tayla was extremely polite and patient, dealing with my enquiry completely and resolving my issue. Octopus comes over as for the people rather than for the business.”
“Thomas was extremely helpful and had all the answers to all of my questions
He was polite & curtious throughout, and made the switch from BG very easy, great service”
“I went on call with Zaid when I wanted to switch to octopus energy. They did an amazing job at making me feel comfortable and reassured in what I was doing as I’ve never switched before. Thank you.”
“What a delightful change to have a helpful person to speak to who clearly explained the answers to my questions and dealt with my enquiry quickly efficiently and with charm. Thank you”
“Not only do I rarely ever have issues with bills and service, but when I just had a minor issue with readings while moving house, the phone was answered quickly and the advisor could not have been more helpful, polite, courteous and professional. I don't think I'll ever use another energy provider again.”
“Hi,
I just wanted to write and acknowledge the great customer service I received from Grace regarding me taking over the account and having electricity reconnected at a property I own. She took complete ownership of the situation and ensured that it was resolved quickly and efficiently. I was particularly impressed with the level of communication I received with Grace constantly monitoring things and then checking with me that all the necessary actions by me and Octopus were taking place - such exemplary customer service is all too rare these days. Grace has been a first class ambassador for Octopus, please convey my thanks and appreciation.”
“I wanted to switch over from other supplier it was so smooth and helpful. The person dealt with me named Tom a very good person and knows what he’s doing and very helpful.”
“I had an unusual situation in that I am taking over a residential property as a business so the Octopus Energy website wasn't much use. I rang and spoke to Josh and he got it sorted for me without any fuss. Great service.”
“Just transferred to Octopus. The handover from online switch request and quotation to telephone set-up call was a little clunky but Joshua was very efficient and the process was very straightforward. Looking forward to being a happy Octopus customer.”
“Carys was fantastic and helped me to add my details to the account, as I have moved in. No waiting in the que and managed to get everything sorted. Had a lovely chat with Carys. Hopefully, will stick with them.”
“I would just like to say how helpful Felicity was in solving a problem that has been bugging me for a long time, I explained my problem to her and in no time it was solved
I am no longer in debt on my account. Thank you.”
“Answered the call quickly and explained everything I needed to know about the new 12 month fixed plan.
Felicity was very polite and helpful.
I would definitely recommend Octopus to friends and family.”
