“I phoned with a minor clarification and Izzy sorted it out in a couple of minutes, and that's why I contract to Octopus. Very helpful efficient service.”
“Friendly helpful person ( Taylor) . Understood the systems for obtaining a flux tariff. Was able to check the status of my application. Offered (accepted) to keep me updated on progress. Excellent”
“Alex was really helpful in providing the information I needed and arranging for our church to switch energy supplier. Very efficient. Thank you Alex.”
“I spoke with Grace this afternoon and i tell you she is such a wonderful person and a very good customer service was rendered to me as well.
Grace explained every bit of the service and how it works in a respectful manner, her communication skill was so good during our interaction and i am very happy to join octopus energy because of the inpression i got from Grace today because first inpression they say matters.
Regards
F A”
“I spoke to a lovely chap called Pete this afternoon. He was very efficient and helpful. I had a query about my statement which he explained clearly.
I felt he was very patient with me and importantly listened to me, well done Pete! A credit to Octopus! Nearly 9 o’clock”
“How refreshing to chat with Zak P! Great customer service. I felt listened to and Zak answered all my questions with clarity, genuineness and a friendly approach. Big appreciation from me for this first contact with Octopus. Keep up the good work!”
“Mo was extremely helpful and polite, he explained everything very clearly and gave me all options, I have my private dual energy with octopus and now I have my business dual energy with them too, and Mo’s professional approach to me confirms exactly why I always choose Octopus! ⭐️⭐️⭐️⭐️⭐️”
“I had the pleasure of dealing with Sammy, who after some frustration with a previous request not being actioned by another customer representative was able to answer all my questions and get my request completed within a very quick timeframe. Sammy was pleasant, informative and quick to respond. Thank you Sammy for being the epitome of what a Customer Service Rep should be!”
“I had need to contact Octopus Customer Service having had metering problems
My first contact was Beth She was very professional and helpful
The problem took a bit of sorting but she kept me informed at every stage and solved the problems as they arose
Well done and thank you”
