“I spoke with Thomas, he was not only polite and knowledgeable he was very friendly and really helpful. He went up and above to resolve and answer all my questions.
Thank you Thomas!!!!”
“Highly professional and helpful. Called today to see if switching from my previously fixed tariff would save me money. George went through current rates and new rates and recommended changes to save me money. Done! Very easy. Thank you.”
“Called and spoke to Joshua as we are moving house next week and wanted to sign up with Octopus. Everything was done professionally and with friendliness. Nothing was too much trouble.
Thank you Joshua
Julia & George”
“Felicity was very helpful and understanding. Lovely positive nature.
Have just applied for outgoing Octopus. She was able to confirm that everything was in order following my online application last night.”
“Customer Service agent Leila H performed excellent. She sorted out my account billing promptly as my meter was replaced with a new up to date version SMETS2. Readings now seem more reliable rather than receiving estimated bills in the past. This allowed me to budget easier. Leila H also progressed my IHD and followed up by sending it to me and then emailed me to say that the new meter has now pulled my data across to my account with an up to date billing. If all customer service agents who works like this will be most welcomed. Overall, great customer service from Leila H.”
“Rapid response to call. George explained the situation (it was my mistake submitting a reading). I gave him the correct reading and the issue was quickly resolved in a very pleasant manner. V good Quality Customer service.”
“Molly was superb. She answered the phone politely and clearly. Molly was happy to answer my dumb questions and she showed empathetic understanding of my inability to understand solar energy. She put my mind at rest when I asked about radiation fallout from smart meters. Molly was the first and only person whose confidence enabled me to believe in what she was explaining. Molly is a professional, friendly, down-to-earth Advisor and, I'm guessing, one of your best employees who gives their own personal, emotional energy to their customers. It's difficult being a call centre operator because you never know who's going to be on the other end of the phone, you don't know what sort of person is going to ask you questions and you never know if a call will turn negatively so, please accept my feedback as a 100% positive review for Molly.”
“I had an issue which has been resolved very quick by Leila and Davin
They are both very kind and helpful
It meant a lot for me to resolve the issue very quick and they have done it perfectly well.thank you Leila and Davin ☺️”
