“Radhika showed great customer service, answering all my questions and I felt treated like a human being. This is a huge difference compared to British Gas.”
“Emily from Octopus Energy did her absolute best today by helping me sort out my account and listened to what I needed to be able to get my account back in credit thanks Finlay”
“Kai was extremely helpful and thorough with his knowledge of the heat pumps Octopus Energy supply. There was a lot of information to take-in so I asked him to send the details via email. He did this immediately.
First steps - most encouraging, thank you!”
“They were fine when I was with them. After I sold my house they messed everything up including creating new accounts I didn't authorise with other people's names that never even lived at the house, sending debt collectors after me, final bill late, different customer service person in the email thread every time, patronising, incompetent, slow. Months later issue still ongoing and another 'final' bill was just issued after the third 'final' one.”
“Emily was First class. My problem was instantly sorted out and my Smart Meter installation was booked there and then.
Seemingly there was a software problem that others had encountered which would not work when either link was attempted to be used.
Thank you for your assistance Emily”
“Excellent customer service from Kainaat, very helpful during my call to transfer my energy from British gas to octopus. Excellent knowledge and far better service then British gas; which I wish I have switched to octopus long time ago .Thanks Kainaat for your superb service!”
“Great customer service by George, not only making sure I had all the information, he also checked back the following day to make sure I had received the new gas meter and it was fitted. The Gas engineer who came to fit the meter was also great (Seb) - also making sure I had all the information to report back to my landlord.
In conclusion I received friendly, helpful and efficient service- rare these
days - so 5 Stars Octopus Energy- and 5.5 stars George for going that extra mile.”
“I contacted the company today spoke with Sam who was so helpful and supportive I made a mistake with direct debit and he sorted it for me there and then I was so relieved, so hats off to you Sam thank you so much”
“After 6 weeks and many emails it is clear that Customer Services are no help in getting my smart meters fixed. They keep asking for more information and then losing it between Jamie leigh and Hollie.
Yesterday an Octopus engineer was with my neighbour fixing his identical meters and confirmed that my meters need the same but of course he needed your authorisation.”
“I phoned Octopus to ask about electricity supply. The person who answered my call was called Mollie, and after the initial intro I was more than happy with the way everything was done. Nothing was missed out or rushed through and I can honestly say that it was a pleasure to be helped by Mollie. I would like to say thank you to her and say I think she’s an asset to your company.”
