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Octopus energy Reviews

4.4 Rating 9,862 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Kieran was a pleasure to have help me with my issue. Easy to speak to, knowledgeable on the problems I was experiencing and how to solve them quickly and without stress. 5 star customer service, a truly seamless experience.
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Posted 8 months ago
Just changed from British Gas to Octopus. Joshua made the switch so easy. Early days,but if the company manages everything like this it’ll be a great decision.
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Posted 8 months ago
Smashing call today Brintny was very helpful and sorted everything out £100 Refund and bill dropped to a affable price
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Posted 8 months ago
Dealt with my questions really well an solved the problem straight away
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Posted 8 months ago
Good customer service.
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Posted 8 months ago
Very good customer service, quick and proffesional. Highly recommend
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Posted 8 months ago
Good customer services from Mo. So far so good.
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Posted 8 months ago
Really competent advisor on the phone, deal with every detail and did an all round great job
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Posted 8 months ago
Dexter was super efficient and friendly in setting up my new account when I moved house. The whole account was set up in around ten minutes, amazing!
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Posted 8 months ago
Contacted Octopus this morning and call was answered very promptly. Tom sorted my query out and explained things to me clearly and was very polite and helpful.
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Posted 8 months ago
Owen listened carefully and took my initial meter readings which he processed for me. Thank you Owen for being helpful and courteous
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Posted 8 months ago
Calls are answered quickly, and staff are knowledgeable when asked questions.
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Posted 8 months ago
Libby was extremely helpful and patient and explained the tariff to us thank you
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Posted 8 months ago
Greg Jackson was very helpful from start to finish changing from my previous supplier and joining Octopus. Explained well how my monthly bills would work and answered all my questions I had and was very informative. A very easy, stress free experience. Thank you
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Posted 8 months ago
The best company.
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Posted 8 months ago
Just spoke to Sam with regards to changing my Tariff. His response was quick and polite. Explained things clearly. Great Job - Many Thanks.
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Posted 8 months ago
I spoke to Connor today to switch my energy supply. He was most helpful and we completed the switch application very quickly, and without any difficulty. It all seemed so easy, and without any stress !
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Posted 8 months ago
I had to call Octopus today and the young lady who I spoke to was so lovely, friendly and helpful, but I’m so sorry I don’t know her name, but she is a credit to your company. 5*
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Posted 8 months ago
Tom was very helpful and got my account set up very quickly, answered every question i had and was really friendly, thank you.
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Posted 8 months ago
Always Happy the the Service provided. Accounts are clear and well presented
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Posted 8 months ago
Octopus energy is rated 4.4 based on 9,862 reviews