“Called to switch to Octopus today and they were so helpful. Their low prices and excellent customer service made the switch a no-brainer! Super friendly and polite. Thank you!”
“The issue with my Smart Meter was not easy to solve and took longer time wise than I hoped for both Octopus and myself. However, persistence on both sides finally resolved the problem. I can now monitor my usage, which is so important these days.
I was not let down by Octopus and they were as anxious to solve the problem as I was. Thanks to Leila H. and others, all is well.”
“This is purely based on initial contact, I'm not yet fully signed up. However, I spoke to the most beautiful gentleman called Zaid, lovely professional approach, knows his stuff and equally had a wonderful sense of humour. Hope they all get performance and review based rewards! he deserves one. Thank you.”
“Initial phone call to discuss switching options - very positive first impression. Dexter was very helpful, answered all my questions and has since followed up with requested information as he said he would - so far so good!”
“It was a refreshing change to get through on the phone really quickly and then get to speak to a lady ( Mollie ) who knew exactly what she was talking about,I can’t believe the depth of knowledge she has it was really refreshing she made everything so easy and understandable.”
“Zain was extremely helpful and explained how switching to octopus is simple and straightforward. He was also very professional yet had a lovely approachable manner. Thank you for your help today.”
“Spoke to George this morning to find a new tariff as mine was coming to an end. George advised on a comparable tariff. He was helpful, professional and friendly. Now sorted for another year, thank you George.”
“I spoke with a lovely assistant Nia this morning. It’s so refreshing to talk to someone who is helpful and upbeat. My query was resolved in a matter of minutes and I can now get on with the rest of my day!”
“Uzair, made my switching over from EDF energy to Octopus energy, so easy and made it a good experience for us, from the start to the end, and covered everything that I needed to know, and backed it up emails straight away, the best switching over from one energy company to another that we have ever had, well done Uzair.”
“Zaid was very helpful and has set up my new account and will find out how to get the account back to dual rate as there are night storage heaters in this property.”
