“Thomas was fantastic to deal with !
Clear and considerate extremely helpful
He was very polite in every way !
A credit to Octopus energy
Well done š”
“As always lovely customer service, was going to go with a slightly cheaper company but thought for the ease of dealing with octopus Iād pay a slightly higher rate.”
“I've been moved into a house with a pay as you go metre, I immediately transferred to octopus which I had had previously and new I could rely on completely. Within a couple of days they had sorted me a date for putting a new credit smart meter so I don't have to top up every so often”
“The customer service person was lovely, very professional, clearly explained to me how the switch from our current provider to Octpus will go and made me feel at ease.”
“I have only been with Octopus for 2 months, but whenever I have contacted them they have been very helpful and knowledgeable.
They fitted both gas and electricity smart meters on the agreed day and I am in the process of switching to an export tariff - the timescales for that are more than I would like but there several parties involved in doing that.”
“Zain the Advisor was really friendly, helpful and patient. He explained clearly and waited for me to find out the answer re my car charger . He was great thank-you”
“I would to thank you so quickly, when l called!! The Smart Meter, had a query with it and you said, that it would call at mine and help with the problem!”
