“I have not needed to call regarding any issues etc, but did find the person I spoke to about setting up an account very efficient and the phone was answered very promptly. I hope that this support continues as so far I was very impressed by the service I received.”
“My conversation with Tom was helpful and positive. He answered all of my questions to my satisfaction.
I would have scored a five but for the background noise (not Toms fault) . Having managed large contact centres myself I would suggest that a noise review is undertaken considering how the workstations are positioned and how the call can be quieter in terms of background noise.”
“I have been with Octopus for many years and I spoke with Ben today to take up a new fixed rate offer to start on 25/8 when my current fix ends. All very easy and straightforward as usual with the best customer services in the sector.
However when I received the confirmation email the start date for my new fix is stated as 7/7 and not 25/8 please confirm it is the latter.”
“Called today to re-join Octopus.
My call was answered quickly.
Zaid was very welcoming from the start, there was a slight issue which he dealt with immediately, he talked me through the process from the start in a manner that was very understandable by me - no use of jargon, just plain and simple English.
He assisted me in discontinuing my account with my current provider, making the whole experience stress free.
Zaid also showed his human/humorous side, which reduced any stress that I had.
Zaid is a credit to Octopus and would highly recommend him.
Kindest regards”
“I joined their Tracker that follows the price daily of Gas and Electric a couple of years ago. After the first year I received an email advising I was being switched to the New Tracker. No problem at all. I noticed in July 25 that my credit did not appear to be increasing as it usually does in Summer and received an e-mail to advise my Direct Debit was Increasing. When I called them, they advised I was on the Standard Tariff as my Tracker Deal had run out in February. So no automatic switch to the New Tracker Contract this year. I'm told they did send an e-mail, which I can not find, so asked for a Manager to ring me to discuss.
I am still waiting for the call and as a high user I'm hundreds of pounds out of pocket. Although the man I spoke to did offer me £30 as a gesture of goodwill. I'd spent more than £30 worth of my time trying to get hold of somebody to sort it out.
Looks like they are like every other energy supplier when you get an issue.... its all about the profit!!!”
“Zaid was amazing from the get go. My switch over was smooth sailing, he explained everything throughout and listened to me. Overall nice guy! Thank you”
“Got through when I called straight away! My problem was sorted within minutes! Tom who I spoke to was super helpful! Glad I’ve made the switch to Octopus Energy!”
“I was relieved I didn't have to wait on the line too long, even though I called during peak times. Spoke to George who answered my queries and booked me an appointment for a Smart Meter installation. He was very pleasant and helpful despite the fact he was talking to an elderly lady who was a bit confused. Good on you George and all the best!”
