“After 4 weeks, I chased for Export tariff update. Agent, couldn't find application or status, even though it had been entered on-line and verified with an agent by phone. Now they respond in email to say SSE G99 certificate is not valid (which it is according to SSE). If I had not chased for update, Octopus would not have done anything. Its the poorest example of a new customer on-boarding and care. Thinking of moving to EON, like my neighbour.”
“New customer, first time home buyer so didn’t have any idea how everything worked! It was a super easy, quick efficient set up! Zaid was absolutely brilliant helping us understand our bill and the usage of our octopus app. Brilliant service from Zaid really friendly and helpful! X”
“Over the last 4 months I've repeatedly requested Octopus to replace the smart meter. Eventually on 11th July I spoke to a very helpful Octopus employee (who deserves 5 stars) who arranged for a new meter to be installed on 30th July. The constant delay & prevarication in resolving this issue has caused a great deal of unnecessary stress and upset.”
“Jay really helped me through a very difficult time when my supply was cut off through a faulty meter and then my previous energy company kept me waiting for several weeks trying to sort it all out. I knew Octopus were the best because of how well they treat my daughter with supplying their property though nothing prepared me for the patience and advice of Jay’s exemplary service. Thank you for sorting all this out for me Jay AND for dealing with the referral from my daughter so we BOTH get a discount for choosing the best energy company in the business. Customer service is everything and life just keeps on making us realise how important it is to have caring human beings sorting things out. I’m very grateful.”
“Spoke to Mark H COV 10 today about credit refund today, he was able to arrange refund in less than 5 mins , he was very helpful , I thought it would be a long drawn out process.”
“I spoke to Joshua today about switching to Octapus. He was very curtious and made the procedure very straightforward. I'm very happy to be an Octapus customer!”
“Thank you Gemma for making this very simple over the telephone to set up a new fixed tariff and request outstanding credit to be transferred back to my account. If only it was this simple with many other companies. An excellent discussion with someone knowledgeable and friendly. Thanks again Gemma.”
“I rang up today to join octopus energy and was assisted by Libby who was phenomenal in her service. Very polite, experienced and extremely good and what she does. Hope this review gets her a bonus. Keep it up Libby.”
“I talked to Radhika who was very kind and helpful explain and went through all the different tariffs with me. Answering my questions politely and carefully which helped me to stay relaxed and make the change from my existing provider very easy many thanks to her”
“Rang to select my new tariff for next month, and to get an answer a few questions,
Lucy was very helpful and sorted it out straight away fie me ,good service.”
“I've just had an excellent conversation with
Uzair who talked me through the switch procedure, helped me work out the best tariff for us and duly set me up with my new dual fuel contract.
Friendly, no pressure, simply informative and helpful”
“I decided to change to Octopus after many years with another supplier. Like many people it is not something one does regularly so it was with intrepidation that I rang to discuss my concerns. I spoke to a charming man called Owen who put my mind at rest and talked me through the whole process, which was conducted clearly and very efficiently. He was extremely patient and helped me understand the processes including my solar panel exports. I was very impressed and hope this is the beginning of a long association.”
“Friendly & very helpful, Izzy was lovely to chat with and made it very easy to switch, looking forward to Octopus looking after me if Izzy was anything to go 😁”
