“How refreshing to chat with Zak P! Great customer service. I felt listened to and Zak answered all my questions with clarity, genuineness and a friendly approach. Big appreciation from me for this first contact with Octopus. Keep up the good work!”
“Mo was extremely helpful and polite, he explained everything very clearly and gave me all options, I have my private dual energy with octopus and now I have my business dual energy with them too, and Mo’s professional approach to me confirms exactly why I always choose Octopus! ⭐️⭐️⭐️⭐️⭐️”
“I had the pleasure of dealing with Sammy, who after some frustration with a previous request not being actioned by another customer representative was able to answer all my questions and get my request completed within a very quick timeframe. Sammy was pleasant, informative and quick to respond. Thank you Sammy for being the epitome of what a Customer Service Rep should be!”
“I had need to contact Octopus Customer Service having had metering problems
My first contact was Beth She was very professional and helpful
The problem took a bit of sorting but she kept me informed at every stage and solved the problems as they arose
Well done and thank you”
“As always lovely customer service, was going to go with a slightly cheaper company but thought for the ease of dealing with octopus I’d pay a slightly higher rate.”
“I've been moved into a house with a pay as you go metre, I immediately transferred to octopus which I had had previously and new I could rely on completely. Within a couple of days they had sorted me a date for putting a new credit smart meter so I don't have to top up every so often”
“The customer service person was lovely, very professional, clearly explained to me how the switch from our current provider to Octpus will go and made me feel at ease.”
