“No sooner has the holding music begun than Jay answered the call. I am moving house so needed to alert Octopus about my date for leaving my present address and the new address where I wish to start my new octopus account.
I expected a lengthy and complex call but in just over 4 minutes my request was dealt with and I have had emails to confirm the details.
This is great customer service and, as I said to Jay, the commercials I hear on Classic FM regularly are proved to be true
Thank you”
“Ian Jones (EV Electrician) came to install our new wall charger and provided us with a stand out service.
From the outset he was incredibly friendly and easy to talk to. He went above and beyond to not only ensure the wall charger was properly installed as neatly as possible, but he also took the time to ensure our cabling in the fuse/ meter box was up to date and tidy.
We are incredibly happy with the service all thanks to Ian and his top tier service.
Thanks Ian!”
“They ensure you don't need to worry about anything. Everything is in clear and concise language and even if there is an issue - that is resolved in a quick and efficient manner.”
“Switching supplier can be daunting, but Thomas ( Tom) has made it so easy
.Extremely knowlegable , and helpful, Phone answered very quickly , not put on hold for ages .
I amso impressed with the service I received, customer service and support, feel relieved we looked at coming to Octopus...Thank you Tom.”
“I had a very productive conversation with Tom today. He listened to my request and dealt with it promptly and went out of his way to make life easier for myself by requesting a new meter.
Thank You
Grace”
“Hazel was helpful and friendly. I wanted to change supplier to Octopus. Her information was succinct and clear. It makes a business that is a bit scary at times for the customer seem quite easy and unproblematic.”
“Hi, octopus ,we had great customer service from Brad & Tom so far in trying to switch us over to you from british gas.
They have been brilliant and can't wait to be with you.
Thank you
Micheala & Martin”
“I can't thank Zak P enough for guiding me through the whole process of installing a new meter to a new build.
He was polite, friendly and professional. Made the whole process simple , it took no time at all and he made sure I was happy with everything discussed.
Many thanks to Zak and he is a credit to the company.”
“I love being able to reach someone directly who had the ability to help me get our new service started with ease. Kieran was kind and efficient and made it an easy process!”
