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Octopus energy Reviews

4.3 Rating 8,039 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Once again great customer service, all questions answered… many thanks to Jacob (Team-COV2)!
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Posted 9 months ago
Dexter was Very helpful and patient with helping me set-up my account.
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Posted 9 months ago
Very prompt response to my phone call - none of the 30 minute waits that are common elsewhere - I was through to a call handler within a couple of minutes. My query was very professionally handled by Ella, and I was left clear that I should call again if I needed further help with the issue
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Posted 9 months ago
Very helpful and issue sorted very quickly!
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Posted 9 months ago
Hi just spoken to your representative on the phone I found him so helpful he explained very thing very clearly I will definitely recommend Octopus to the rest of my family
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Posted 9 months ago
My enquiry was dealt with kindly, considerate and very helpful and solved my problem quickly and efficiently. Satisfied customer. Thank you
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Posted 9 months ago
Very informative and helpful in setting up my switch from my current supplier.
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Posted 9 months ago
Dominica was very helpful, guiding me through the process of switching. Very polite and friendly.
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Posted 9 months ago
Best ever service I have received so far Friendly, excellent, awesome and professional
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Posted 9 months ago
Had a small problem with my account.Rahul sorted this out for me very quickly was very polite and friendly. Well done Octopus.
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Posted 9 months ago
The professional customer service representative. He was very polite and helpful and explained everything clearly
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Posted 9 months ago
Ella was really helpful
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Posted 9 months ago
EXCELLENT service by Mahesh. He answered all my queries cheerfully and professionally. Thank You!!
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Posted 9 months ago
Called up the customer services to switch to a tariff on our new house with Solar Panels, they were extremely helpful and explained everything I needed to near in a clear way. The switch was incredibly easy. I didn't catch the gentleman's name I was speaking with, but he was extremely polite, friendly and professional. A credit to the Octopus team
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Posted 9 months ago
Very happy with the young lady who sorted me a fixed 12m tariff out & I wasn't on hold very long eather Great Service Many Thanks..
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Posted 9 months ago
Really helpful and polite also made the switching process easy and quick 👌
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Posted 9 months ago
I had to call due to a problem with signing up, got a person on the phone within 30 seconds and the problem resolved within 10 minutes. I spoke to a person called Danny on the phone who was extremely kind, understanding and helpful.
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Posted 9 months ago
I requested up to date bills from Sophie which she dealt with immediately and was pleasant and helpful throughout my 'phone call. I have been an Octopus energy customer for a considerable time and would highly recommend them. Their service and support has always been excellent.
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Posted 9 months ago
extremely helpful and talked me through the process clearly
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Posted 9 months ago
The adviser Ella was a lovely voice to talk to assured me my account was in good credit. And I had switched to fixed tarrif at just the right time We talked easily as I lived in Coventry where she is some years ago and was born in Warwickshire .She made me feel that being with Octopus Energy was exactly right and told me January was the next time to look at my account again Thank you Ella
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Posted 9 months ago
Octopus energy is rated 4.3 based on 8,039 reviews