“Emily was very helpful this morning doing exactly what I asked , She was very friendly so I couldn’t thank her enough .Well done to the staff of Octopus energy”
“I needed help understanding the different tarrifs, Jacob took time to explain to me what I needed and he was funny too. Helpful, efficient and friendly.”
“Brilliant call handling. Courteous and professional. Dealt with my enquiry and walked me through a new account set up. Best customer service from an energy supplier I've ever experienced.”
“Prompt answer and help from Mark. A friendly and reassuring response which I found helpful and reassuring. But the proof of the pudding is in the eating - let's see if Octopus convert his assurances into action!”
“Forgetting your opening hours,to be greeted with the following message:-
“ Sorry,your call cannot be connected at present,please try again later”.This I found
slightly unfriendly,and far from helpful,not informing me of your opening/closing
hours.
I would like to have heard “ Sorry,we are currently closed. Monday to Thursday it
is 9 to 5,but Friday it is 9 to 4”. This is both informative and friendly.
I was the first call of the day for Gemma in Coventry.Initially she heard my complaint (of a sort) as detailed above,and agreed to forward this at the earliest opportunity.
The main reason for the call was to request a partial refund.This was dealt with in
a very satisfactory way,with her her warm and friendly attitude and confidence
clearly showing through. She is yet another excellent ambassador for Octopus.”
“The customer service young man Mark was excellent, knowledgeable and very understanding, a credit to Octopus and thank you to him for his help.
Sadie.”
“E mail enquiry regarding referral payment very prompt response and in a matter of hours all sorted by Lauryn could not have asked for more, a very big thank you 🙏”
“Very polite and helpful a joy to chat with.
Lauryn quickly looked into our problem and was very reassuring…thank you very much, and thank you Octopus”
