“VIC LISTENED, AND REVEIWED THE TARIFFS AND SUBSEQUENTLY ALTERED MY PAYMENTS TO REFLECT THE CURRENT AND FUTURE SITUATION.
AT THE END OF OUR CONVERSATION I FELT ASSURED THAT ECONOMICALLY I HAD, WITH HER VALUABLE ADVICE, MADE THE CORRECT DECISIONS REGARDING ELECTRIC AND GAS.
ALAN”
“Great service and communication. But please ditch the pronouns. That period of social engineering has collapsed already. You don’t need to maintain taking it seriously.”
“Contacted Octopus today as I had not been billed for energy since a smart meter was installed in june. Lauryn listened to my problem and is now running and billing as it was before.”
“Got through to Beth on Customer Services and she answered all my questions and dealt with my new 12 month Fixed Contract very quickly and efficiently.”
“I rang to sign up with a new cheaper tarriff. The chap I spoke to was polite, helpful and patient whilst I repeated the info he had given me.
His name is Terry S”
“Emily of the Octopus Energy Team was very helpful and patient when I wanted to use another Tariff. She made the transaction really easy for me and a very successful outcome. She is a wonderful member of your staff. I had verification of the transaction very quickly. Many thanks for your help. Excellent Customer Service.”
“I had been waiting for months to get my smart meter registered, but nothing seemed to move forward. When I spoke to Beth, she was extremely helpful, professional, and proactive. She kept me updated regularly by email and made sure I was informed throughout the process, even though it took several months to resolve.
Thanks to Beth’s persistence and professionalism, the issue was finally sorted out. I really appreciate the way she handled everything.
Thank you, Beth!”
“My mechanical meter developed a fault to the extent it stopped recording my night usage and accordingly the amount used was being recorded at the more expensive day rate.Contacted Octopus and received superlative customer service from Waverley who was efficient and helpful.”
“I had a query on 3 specific days in August when my solar panels weren’t showing the normal earning capacity. Pete S was most helpful and sought advice. His response was speedy and, as a person who is not technologically minded, it clarified the reason for me. He was very understanding and explained things to me in layman’s terms.
It is so reassuring that the team at Octopus are within easy reach of their customers to deal with such queries. Thank you Pete S.”
