“Very impressed with the quick response time answering my call with Jacob proving to be most helpful, polite and keen to resolve the issue.
He explained everything clearly and succinctly in a professional and friendly manner.
Issue was satisfactorily resolved. Octopus Energy are a good company who appear to actually care about their customers. Well done.👍”
“Vic was ridiculously helpful, I thought I was calling just to see my options around moving and within ten minutes she’d updated my whole move, added both properties to my account as we have a crossover and given lots of helpful info and advice! Super impressed - thank you!”
“Hussein was very helpful and put our minds at rest that all was well with our account details and made it clear of the differences between a smart meter and home display unit.”
“I’m an 80 year old female and find these companies very hard to deal with normally as not great on the phone anymore but I must say Octopus Energy are a delight to call. They are extremely professional and very patient and I understood everything they were talking about.
I have just moved house and they made it so simple to change address and to set up a new direct debit.
I would recommend anyone young and old to go over to Octopus and their app and paper bill are very easy to read too. I would never go with any other company again.”
“VIC LISTENED, AND REVEIWED THE TARIFFS AND SUBSEQUENTLY ALTERED MY PAYMENTS TO REFLECT THE CURRENT AND FUTURE SITUATION.
AT THE END OF OUR CONVERSATION I FELT ASSURED THAT ECONOMICALLY I HAD, WITH HER VALUABLE ADVICE, MADE THE CORRECT DECISIONS REGARDING ELECTRIC AND GAS.
ALAN”
“Great service and communication. But please ditch the pronouns. That period of social engineering has collapsed already. You don’t need to maintain taking it seriously.”
“Contacted Octopus today as I had not been billed for energy since a smart meter was installed in june. Lauryn listened to my problem and is now running and billing as it was before.”
“Got through to Beth on Customer Services and she answered all my questions and dealt with my new 12 month Fixed Contract very quickly and efficiently.”
