“I am hard of hearing and was able to hear Ross very clearly - also very little background noise ie not a call centre.
He dealt with my enquiry very efficiently and I was very impressed .”
“I am a Landlord and I called Octopus Energy regarding the termination of a tenancy at a rental property. My call was answered quickly and the matter was resolved very professionally and efficiently by linking the account for that property with my own property account. The agent I spoke to was Pete S (Cov-10).”
“I had great service from Octopus when moving address. My new address was found and new account set up well, and my balance transfer from my old address was also well managed with care. I felt like Leila and Eloise who assisted me in these separate parts of my move, were conscientious and kind.”
“I spoke to Grace this morning about a small discrepancy between my gas tariff and the details on my smart meter display ( once vat taken account of).
She was very helpful, explaining that my bill would be correct but that she would send an update to the display unit to get it back in line.”
“Tayla contacted me straight away after I had made a request. She was so very kind and obliging. I feel so well supported by this company. Thank you Tayla. I feel I have some control over my payments because of the flexibility and consideration you provide.
Elizabethp”
“Joy was extremely helpful and understanding.
We discussed the options available to me regarding my direct debit figure and current in credit balance figure and found in my case having low energy use it was more cost effective to move to variable direct debit.
Thank you once again for your outstanding customer service”
“I appreciate his very good customer service and he respect and he tried to help that’s very good thank you very much for everything. The gentleman I spoke with. He’s very professional and good customer service but I can’t remember the name. He told me his name, but I can’t remember anyway thank you and appreciate it”
“Rang regarding a new tariff - not so happy with the increase though!!!
Nevertheless, customer service was good (and in the UK) which is not always the case.”
“Hilarious situation. I had requested my most recent bill not that long ago and that was mistaken for every bill I've ever had.
Myself and Natasha had a very large giggle about it and she made me understand the situation and gave me comfort that I didn't need to open every single letter.
Thank you to Octopus energy for making me smile today. And thank you Natasha for getting my name spelled correctly”
