“I had been waiting for months to get my smart meter registered, but nothing seemed to move forward. When I spoke to Beth, she was extremely helpful, professional, and proactive. She kept me updated regularly by email and made sure I was informed throughout the process, even though it took several months to resolve.
Thanks to Beth’s persistence and professionalism, the issue was finally sorted out. I really appreciate the way she handled everything.
Thank you, Beth!”
“My mechanical meter developed a fault to the extent it stopped recording my night usage and accordingly the amount used was being recorded at the more expensive day rate.Contacted Octopus and received superlative customer service from Waverley who was efficient and helpful.”
“I had a query on 3 specific days in August when my solar panels weren’t showing the normal earning capacity. Pete S was most helpful and sought advice. His response was speedy and, as a person who is not technologically minded, it clarified the reason for me. He was very understanding and explained things to me in layman’s terms.
It is so reassuring that the team at Octopus are within easy reach of their customers to deal with such queries. Thank you Pete S.”
“A company you can talk to a human when you have problems and you need stuff sorted ASAP fantastic company that's why I have been with you for some time.”
“Grace was so helpful and sorted out my refund for me. I have nothing but praise for Octopus customer service, and would not consider changing from octopus!”
“Sammy was incredibly helpful today. She was just brilliant, friendly, patient and professional.
Assuring me that I can call again if I needed to.
Thank you.”
“I spoke to Pete S and one of his colleagues re tariffs. Both were very friendly, helpful and efficient. I have renewed my contract with Octopus. Thank you.”
“I'm a customer with octopus for about the past three yeas.
I am very pleased with the customer service and everything that they offer.
I have installed a charger for our electric car and also a heat pump.
by mistake I have switched to a fixed tariff and cancelled my intelligent octopus tariff I have called this morning and Lauren has been absolutely great fixing the issue in only few minutes. she was very pleasant and reassuring throughout the call.”
“I spoke to Sammy and She tried to explain how, after getting a fixed price contract with Octopus last Month, you were asking for a 25% payment increase in my Direct Debit. She impressed me with Her Patience and Knowledge but I did not understand why my cost could possibly go up so much in such a short time, baring in mind my fixt Price Contract. But, I am old and She knew Her Subject very well so I increased my Payment by 12.5% and with Her Advice to keep an Eye on my Balance, will monitor the amount of My Money Octopus has in their Bank”
“Ben was very patient and informative and continued to keep in touch to make sure I understood eveththing that was discussed.
He is a huge asset to your company.”
“I feel at home with Octopus. They make paying bills fun, from their happy hours, or spin the wheel, opt in and save snd much more. Coupled with people like Mary's, real people, not an AI generated chat assistant. Someone who actually talks to you, understands your needs, professional with a hands on approach. She's really sorted my issue, reassured me and left me feeling confident about the situation I was facing. Thank you.”
