“Rang regarding a new tariff - not so happy with the increase though!!!
Nevertheless, customer service was good (and in the UK) which is not always the case.”
“Hilarious situation. I had requested my most recent bill not that long ago and that was mistaken for every bill I've ever had.
Myself and Natasha had a very large giggle about it and she made me understand the situation and gave me comfort that I didn't need to open every single letter.
Thank you to Octopus energy for making me smile today. And thank you Natasha for getting my name spelled correctly”
“Today I spoke with Ayo at Octopus Energy to set us up for the Smart Export Guarantee scheme. Ayo listened patiently to my query and then took me through the steps to register for the SEG. He was very helpful and along with the Octopus Energy website, we could complete the registration. Thank you for the excellent service.”
“I am extremely happy with Octopus Energy. I was quite confused and Hussain made it very clear. He was polite, very respectful and had an excellent telephone manner. Thank you 😊”
“Beth today has made me very happy as I can continue to PAYO whilst now connected to be credited with any excess energy generated by my newly-installed solar panels, simple and easily organised, thank you Beth”
“I rang today and spoke with a lovely lady called Mary's, I explained why I rang and she was so helpful, friendly and professional, Mary's had sorted my query out within 10 minutes, as always the team are great, please don't change.”
“Sam couldn't have been more helpful, thank you.
So much nicer talking to a human being, rather than doing everything online. All my questions answered :-)
Many thanks”
“Octopus is the best energy company on the market nothing is to much trouble the staff are very helpful didn’t catch the name of the lady I spoke to but great no problem”
“Renu, was very helpful and efficient in arranging my new energy tariff. Having now been with them for the past 5 years, I can highly recommend Octopus Energy. Thank you.”
