“Vic was so helpful and kind while I asked my many questions over the phone. I'm a new customer but so far every interaction with Octopus has been light years more organised and humane than my experiences with my old provider.”
“They tell you all the time about the service being outstanding... if I could give them 11 out if 10 I would. Faultless customer service since I joined!!”
“Hussein was very good at helping myself and my mother with an enquiry regarding our energy bill.
My name was needed to be added on the bill invoice and he did this promptly and professional .
I hope to deal with Hussein again on the future if needed.
:)”
“Needed help with a fixed tariff. Telephone answered by a lovely lady in a few rings, how wonderful! All sorted in a quick telephone ☎️ call. Absolutely fantastic lady fantastic company A*.”
“I am a full-time postgrad student juggling multiple jobs to pay bills. I contacted Octopus with my financial struggles and their team provided me with helpful routes to seek further support. Furthermore my account was carefully considered and a different tariff was suggested which will help with keeping energy usage/bills consistent.
Thank you specifically to Grace, who guided and supported me through numerous elements of my unique circumstances/needs.”
“My Contact with Octopus on the 28.8.2025 was dealt with by Jess who answered all my questions professionally and confirmed all the details by email.
Thank you Jess”
