“I inadvertently mixed up the meter readings in the gas/electric account which put my account owing nearly £1500! I re-sent another meter reading and sent an email confirming the correct readings to Octopus and within 24 hours had a response from Beth adjusting my account and putting everything back on track .
Thank you Beth at Octopus for your efficiency and providing a high standard of customer service.”
“My son helped me switch to Octopus and we found it an excellent experience. Tom Powell was our agent and he had a brilliant sense of humour and tolerated my interruptions very well.”
“Zaid was fantastic. Even though I don’t like phoning energy providers, the experience was positive. Zaid was patient and explained everything, even though my situation was somewhat complicated. He reassured me that everything will be sorted. Highly commendable.”
“After having a smart meter recently installed I needed to speak to Octopus to have the screen monitor tied into my account. The man that I spoke to (who had a really deep voice) was really helpful. I told him that being of the older generation I wasn't brilliant with gadgets. He took this into account and was very patient with me. It made what I thought was going to be complicated, very easy to do. Thankyou Octopus.”
“Excellent customer service provided during the setup. Have always been kept informed on regular updates throughout the process and demonstrated an excellent standard of customer service. Would 100% recommend joining Octopus.”
“Octopus is a great provider of energy with excellent customer service. Sammy dealt with my call swiftly and efficiently. She was attentive, polite and a pleasure to deal with. A credit to Octopus and a breath of fresh air. Boom!”
“We have been with Octopus Energy for many years and have always been completly satisfied. Today reluctantly we made the decision to consider leaving as the price for Gas & Electric was cheaper elsewhere. I phoned today and spoke with Felicity who was like a breath of fresh air with her honest, friendly, informative and comprehensive service. After reviewing the very latest new offer Felicity sent directly to us unfortunately with money as it is we have had to end our affiliation with Octopus Energy and have now taken advantage of another overall cheaper supplier.
Thank you for many years of superb service which I have found so easy and faultless.”
“The gentleman I spoke to, Terry was so polite and extremely helpful. He went above and beyond to help us. He covered all the questions I asked him and gave a lot of extra information to help us. He deserves recognition for his customer relationship, well done. Thank you for all your help.”
“Extremely poor energy company with no ethics and abysmal customer care. Avoid at all costs. In April we both agreed to the next 12 months paying £170 a month we are now in August and just had a letter saying it need to be £190 a month. They simply just cannot be trusted.”
“I contacted Octopus just to check that, although I'd fixed my tariff I wanted to double check I was on the cheapest one. I emailed and spoke to Waverly who did a great job in advising me and we agreed that he would change to a slightly cheaper tariff. He did this for me and from contacting to getting it done only took a short space of time. I'm very happy with the service and responses.”
“Emily from Octopus Energy took a lot of trouble to correct a mistake with my gas meter and all through my endless emails I was treated with great respect. Each month I receive an email giving me the details of my account balance and when my next direct debit will be taken which I find very helpful.”
“Having spoken with Hazel today about my multiple accounts issues. I was reassured that the mix-up will be resolved. She was informative, polite and supporting giving me the necessary information to put my mind at ease.”
“Today I was opening an account with Octopus Energy for the first time, and the advisor was Kieran. He was very kind and explained everything in detail. So far everything is good.”
“Tried to notify we were moving house through the website. The website wasn't functioning with a greyed out box.
Rang up and was on the phone to Nile very quickly. All resolved in no time.”
“Renu was amazing when I eventually had her on the phone!
Grace was disgraceful
Basically smart meter installation took a year to complete. I spent a tremendous amount of time on the phone, or with engineers and the system as a whole never functioned properly completely. The contracted company was completely disjointed and the issue is engineers left the site each time and promised it would work, so the issue is in the nature of the agreement (contractors can leave site before making sure it works)
After a few months of taking break as I was exhausted with them, I finally got around to leaving Octopus item on my TODO list but I decided to give it another try and Renu changed my mind and fixed all of the remaining issues.
The key difference between Renu and Grace is that Renu listened and was prepared to help rather than inviting "my hub must be too far away from the meters" and abruptly closing the case.”
“Gemma was able to see that your automated systems incorrectly forecast an unnecessary increase in my direct debit which has just recently been agreed when I changed tariff. She saved the day by apologising and acknowledged the mistake”
