“I’ve just spoken with Beth who answered my query regarding my new EV tariff, she was helpful, friendly and nothing seemed to much trouble.
Thanks Beth.”
“!. I was able to speak to a person - Aqilah, and discuss the issue,
2. I was kept informed at every stage - Aqilah
3. The issue was resolved after some time - Vic
4. At no time diid I feel pressurised to pay my energy until my issue was resolved”
“Jay Bradbury dealt with my enquiry. Not only did he resolve my problem, he offered additional, very helpful advice re my account.
Overall I was delighted with the outcome and continue to be impressed by the excellent quality of the service Octopus provides.”
“Had a very pleasant chat with Hazel this afternoon while she sorted out a small query for me. Like her colleagues, Hazel was cheerful, helpful and professional, as I have come to expect.
You definitely get a better class of Customer Service agent at Octopus, many another company could take notice of their high standards.”
“Vic was most helpful. Her communication skills were very good. She answered my query and I was very satisfied. I have been with Octopus for many years and never experienced any problems.”
“Jay Bradbury has been amazing! He responded & dealt very quickly and efficiently to my inquiries. Although my referrals did not work, he was super helpful and in the end made me super happy! Well done Jay and Octopus energy is lucky to have you!”
“so easy! I called.....no endless menus to navigate, answered by a REAL PERSON in about 30 seconds. Sidra was extremely efficient, pleasant, funny all at 5pm. Solved my query, gave me the best rates without me asking, all n all a very good experience.”
