“Terry S was very helpful with my query and reassured me that the tariff I was on was likely the best for me. He also explained that the issue I was having with meter readings was to do with having a 1st generation smart meter and that he could arrange for a 2nd generation one to be installed, free of charge.”
“Excellent service from Octopus as usual. No working through layers of options, no being on hold until you lose the will to live and a nice clear speaking agent whose native language is English. Ben (COV-13) was a really helpful agent who resolved my problem quickly and efficiently. Good job from Octopus.”
“As soon as I hear that Energy costs are going up, I call Octopus to see if there is a better Deal for me. If there is I can change eminently at no cost or waiting till my Contract ends. Also they Email me if they have offers on, like Free Electric for 1 Hour over my usual usage. All my Family and Friends take part in the £100 for recommending a Customer offer. What's not to like”
“I spoke to Emily F yesterday about signing up to a new tariff. She answered the phone quickly, was very pleasant and helpful and sorted everything out for me. I was impressed with her customer service and was delighted with how easy it was, in this day and age, to speak to a real person, especially someone friendly with great customer service skills! Thank you.”
“I spoke to Emily F yesterday about signing up to a new tariff. She answered the phone quickly, was very pleasant and helpful and sorted everything out for me. I was impressed with her customer service and was delighted with how easy it was, in this day and age, to speak to a real person, especially someone friendly with great customer service skills! Thank you.”
“I’ve just spoken with Beth who answered my query regarding my new EV tariff, she was helpful, friendly and nothing seemed to much trouble.
Thanks Beth.”
“!. I was able to speak to a person - Aqilah, and discuss the issue,
2. I was kept informed at every stage - Aqilah
3. The issue was resolved after some time - Vic
4. At no time diid I feel pressurised to pay my energy until my issue was resolved”
“Jay Bradbury dealt with my enquiry. Not only did he resolve my problem, he offered additional, very helpful advice re my account.
Overall I was delighted with the outcome and continue to be impressed by the excellent quality of the service Octopus provides.”
“Had a very pleasant chat with Hazel this afternoon while she sorted out a small query for me. Like her colleagues, Hazel was cheerful, helpful and professional, as I have come to expect.
You definitely get a better class of Customer Service agent at Octopus, many another company could take notice of their high standards.”
