“From first phone call to resolution of problem Octopus provided an excellent service. Emily clearly explained the procedure needed and the time required. Very pleased!”
“Great service :) Thanks to Britney she was able to explain which tariff would best suit me based on my bills/usage and tell me about the pink square box for metre reading. Thank you!”
“Terry S was very helpful with my query and reassured me that the tariff I was on was likely the best for me. He also explained that the issue I was having with meter readings was to do with having a 1st generation smart meter and that he could arrange for a 2nd generation one to be installed, free of charge.”
“Excellent service from Octopus as usual. No working through layers of options, no being on hold until you lose the will to live and a nice clear speaking agent whose native language is English. Ben (COV-13) was a really helpful agent who resolved my problem quickly and efficiently. Good job from Octopus.”
“As soon as I hear that Energy costs are going up, I call Octopus to see if there is a better Deal for me. If there is I can change eminently at no cost or waiting till my Contract ends. Also they Email me if they have offers on, like Free Electric for 1 Hour over my usual usage. All my Family and Friends take part in the £100 for recommending a Customer offer. What's not to like”
“I spoke to Emily F yesterday about signing up to a new tariff. She answered the phone quickly, was very pleasant and helpful and sorted everything out for me. I was impressed with her customer service and was delighted with how easy it was, in this day and age, to speak to a real person, especially someone friendly with great customer service skills! Thank you.”
“I spoke to Emily F yesterday about signing up to a new tariff. She answered the phone quickly, was very pleasant and helpful and sorted everything out for me. I was impressed with her customer service and was delighted with how easy it was, in this day and age, to speak to a real person, especially someone friendly with great customer service skills! Thank you.”
