“Recently bereaved, I needed to transfer an existing Octopus account into my name and alter the bank details. Libby was friendly, sympathetic and concise in the way she dealt with the call, explaining the payment plans available to me and suggesting that I might also wish to consider lowering the existing tariff. It was a highly satisfactory conversation and a pleasing outcome.”
“Everytime I come across an issue or need support the customer support is always there to help. Communication is clear and there are occasionally nice rewards as well.”
“Sidra was absolutely fantastic.
Helped me 1000%.
Now have the best tarrif for us and peace of mind for another year.
Nothing was too much trouble for her.
Excellent”
“Called with a problem over billing for which I was quickly given considerable help. Also the offer to email me with details about arranging payment for electricity exported from our newly installed solar panels - very helpful also.”
“To give you a comparison: I had a call this morning to sort out some stuff on my OVO account, to then switch to Octopus. It took me literally 4 hours to sort this out with OVO... It then took me LITERALLY 1 minute from when I rang to sort out the moving with Octopus, thanks to George.”
“Hello
Samantha was fantastic and, in one phone call, sorted all my billing issues.
I was dealt with by your offshore Customer Service previously, and it wasn't very good
Please change your approach, Octopus.
Samantha THANK YOU
Simon”
“Thomas is a total star; not only is it great to have a person to TALK to but Thomas got a real grip on a complicated problem and sorted it for me. A very big thank you from a happy customer!”
“I raised questions today on my account, and on changing tariffs with Tayla.
It was a very helpful few minutes, during which, Tayla guided me through the issues raised, and then having made my decisions, she took me through and completed the whole process for me.
She listened, and understood what I had to say, and dealt with everything speedily. It was a very reassuring experience.”
“I spoke to Felicity recently who helped me with my two Octopus accounts, one of which appeared to have been converted to an incorrect product. She helped correct this and as promised everything has been corrected and confirmed to me. I’m very impressed with Felicity and would thoroughly recommend octopus to my friends and family.”
“Natasha made me feel relaxed and combined with her efficient manner was able to answer all my queries and renew a new fixed rate energy contract
Many thanks”
“Switching to Octopus: Joshua was helpful, cheerful, and not pressed for time HOWEVER, Octopus did not record my address correctly - putting me at no.2 not 2a, so my meter number was not recognised by my old supplier. Octopus was using an out-of-date National Database. After several time-wasting calls they finally found the correct address - the house has only been here for about 40 years! It was then decided that I lived in Scotland, not England. Things can only get better.”
“Didn't have to wait too long on the call. Answered all my queries re a new contract, changing mid-term to a heat pump/solar system etc. Very satisfactory, professional, friendly, helpful. Sorted. Briliant to be able to talk to someone directly instead of chat, FAQ or lengthy emails that take time to come back. And a renewable energy supplier at reasonable rates [as circumstances are at the moment] Loyal customer.”
“So far so good for an energy company - only downside was they made me increase my DD, which I knew I wouldn't need to with Summer coming up, my account ended up with £500 in credit, which they are returning, but it takes between 7 - 10 days, which seems silly”
“I inadvertently mixed up the meter readings in the gas/electric account which put my account owing nearly £1500! I re-sent another meter reading and sent an email confirming the correct readings to Octopus and within 24 hours had a response from Beth adjusting my account and putting everything back on track .
Thank you Beth at Octopus for your efficiency and providing a high standard of customer service.”
