“I called to rearrange our fixed tariff. I also needed to discuss options as we are moving in a couple of months. As with a lot of other companies I expected a long wait time but was delighted when the call was answered whithin a couple of minutes.The agent was well briefed and gave excellent advice, The outcome was a reduced monthly payment and my account being updated. He also explained the process of changing our account address when we moved, which was very clear and helpful.”
“Phoned in to change to a new tariff, and the process was made really simple, clear and swift by the adviser Shuab, who was both friendly and courteous - thanks, great staff !”
“I received a rapid response to my request, from a helpful Octopus lady called Leila H.
She immediately understood my problem and took steps to ensure a positive outcome (I hope!).
Much appreciated,
Hugh T.”
“They are always so helpful and polite. You are never rushed, and they really listen to what your problem is. Ollie was very kind and most understanding of my mistake in reading the meter. The phone is always answered quickly and they seem happy to help you.”
“Fantastic support from Jay Bradbury today. Friendly, helpful and efficient. Every time I call customer services I’m reminded why I switched to Octopus!!!”
“I transferred to Octopus from another supplier. The changeover was simple and straightforward. Excellent start for what I hope will be many years with this company.”
