“My emailed question was responded to within 20 minutes of sending it. A very swift response indeed. Waverley was efficient and helpful. I requested info’ on a device to help me keep track on energy usage in real time. Within a matter of minutes Waverley had arranged for the device to be sent out to me, free of charge. Excellent service - thank you Waverley. Gold star service.”
“I would highly recommend Octopus Energy I have been with them since they started and they have been great . I got into a bit of trouble and Alex has been fantastic reassurance helping me stay calm . I only have 100%praise for Alex and colleagues .Today I surprising received lovely flowers from Alex & Octopus Team how it brightened my day right up
So thank you all so much flowers I received are in picture thank you Alex &Octopus team”
“I spoke to Felicity earlier about the increase in my DD. She was understanding, very helpful and well informed to talk me through how these increase are approached by Octopus Energy. An asset to your team! Thank you Felicity.”
“Octopus Energy is simply the best company in terms of price and more importnantly customer service. They are easy to contact and you get to speak to a person who understands your account!
Sam was calm confident and helpful. So many customer service people sound as if they dont want to be doing their jobs and despite it being a hot day and a Friday afternoon sam went out of his way to help. If he lived nearby I would buy him a beer!”
“I made a quick call this morning to get a bit of advice as my current tariff was about to end. My call was answered almost immediately (which is rare with almost all other company's) by Joshua Reader and although he couldn't advise me directly whether to go with a fixed or variable tariff, which was quite understandable, he did give me a few pro's and con's which helped me to decide. The call was short but extremely helpful which I have always found to be the case when calling Octopus Energy, thank you.”
“Always professional customer service when you phone,they may not be the cheapest but they are competitive however with other companies you don't get the customer service octopus give you”
“Victoria was brilliant in firstly listening to the full emergency situation fully understanding and taking the action required and coordinated to ensure u was firstly kept up to date and then phoned me emailed me and then talked me through the action to get the gas working and hot water
I hav now emailed as requested two pis re the electric problem all happed after installation smart meters so ongoing”
