“Most excellent and technically competent advice about smart meters and tariffs from Niall on the phone today. All my questions answered, and great to be treated like a technically competent adult, and to be able to converse in a coherent manner with mutual intelligibility. Please, never offshore your Customer Service.”
“Spoke to a gentleman today by phone, I wanted to keep my payments the same after Octopus were about to reduce my payments
because of my existing credit, he was extremely efficient and helpful and told me the customers wishes always comes first, what a change from customer services usual difficult to understand staff”
“Great customer service. Finding navigating new solar/battery/EV tariffs a bit of an information overload so always grateful to be able to speak to a real, friendly person when I need to. Thanks, on this occasion, to Gemma.”
“Your customer service person I spoke to was very experienced and provided me with the relevant advice I required to make an informed decision.
She obviously has been trained to placed the customers concerns above the company's needs, which is a definite change of policy, this can only mean that more customers stay or return to Octupus.”
“When we rang, we didn't have to wait long. Gemma was most helpful. We appreciated her prompt, efficient and friendly dealing with us.
Gilbert & Dorothy Young”
“Excellent conversation, attentiveness from the members of the customer service team, and also encouragement.
It is really appreciated doing business with Octopus energy, God bless Octopus amen.”
“I was annoyed that Octopus had put my direct debit up without consulting me. However, the client services person i spoke to today was charming and helpful and sorted everything out for me very efficiently.”
“Octopus 's Customer Advisor- Vic was excellent in her CMR- Customer Relations Managing of my Mother's Query. Effective listening and ethical perspective as she'd already looked into any issues beforehand.
Thank you and Well done Octopus- keep up your good CMRs.”
“I have been with Octopus Energy for more thank 4 years, excellent service and support throughout. My recent relocation was seamless thanks to Octopus Energy and team at the company (Lauryn).”
“Jay Bradbury gave my day a great start. I am a new customer having switched from a larger company and the difference in service was amazing. My call was answered quickly and Jay listened to my questions and then acted on our conclusions. I am very impressed and grateful.”
