“I had a problem getting to where I needed to be when I logged in, I emailed my problem and received a reply within 30 minutes, problem was solved very quickly”
“I had a problem setting up my account and it turned out it was because my email was misspelled in my Octopus account. Britney helped correct this and now I can login to my account.”
“This was an extremely good conversation. The operator that helped me was called Terry and I had to say he had so much patience with me. He was very kind and thoughtful so I would like to thank him again excellent service.”
“Very happy with the speed, efficiency and pleasant nature shown by Hazel in restoring my online account which had been deleted in error. Very well done!”
“I spoke with Ollie about updating an existing smart meter, he
was extremely helpful and very polite and had sorted an appointment within seconds. Top marks to Ollie for customer service.
Thank you”
“Thank you for the quick response in dealing with our concerns over an increase in monthly payments. The lady we spoke to at Octopus dealt with introducing the new payment very quickly, confirming via email and also putting a confirmation letter in the post to my mother.
Many thanks.
Trevor.”
“Quick call response, no waiting in queues. Sidra solved my issue instantly. Many thanks! And as long you keep up the good service, i’m your customer. Well done Octopus. Wish more UK companies would treat their customers in the same way”
“Octopus have been amazing supporting me whilst having surgery and navigating a diagnosis of Endometriosis. Leiah not only signposted me to resources and reassured me of future help but she kindly sent me get well flowers. Thank you Octopus!”
“Most excellent and technically competent advice about smart meters and tariffs from Niall on the phone today. All my questions answered, and great to be treated like a technically competent adult, and to be able to converse in a coherent manner with mutual intelligibility. Please, never offshore your Customer Service.”
“Spoke to a gentleman today by phone, I wanted to keep my payments the same after Octopus were about to reduce my payments
because of my existing credit, he was extremely efficient and helpful and told me the customers wishes always comes first, what a change from customer services usual difficult to understand staff”
“Great customer service. Finding navigating new solar/battery/EV tariffs a bit of an information overload so always grateful to be able to speak to a real, friendly person when I need to. Thanks, on this occasion, to Gemma.”
“Your customer service person I spoke to was very experienced and provided me with the relevant advice I required to make an informed decision.
She obviously has been trained to placed the customers concerns above the company's needs, which is a definite change of policy, this can only mean that more customers stay or return to Octupus.”
