“Radhika was absolutely amazing! Polite, efficient an really helpful with getting my switch sorted. Such a high standard of service - I'm really impressed!”
“Thank you so much Kieran for all your help in getting us switched over swiftly to Octopus!
Very pleased to finally be moving away from British Gas...”
“I got an email saying I didn't have enough credit rating to have an account. I had literally just moved so there was no credit history there. All Aadam needed to do was look at my old address and now everything should be set up in a few days.”
“I was treated efficiently and in a friendly manner. It was pleasant to receive such treatment, as it is increasingly rare these days from any company.”
“Kieran was very polite, knowledgeable and professional in helping us with our questions and getting our new account set up and getting a smart meter fitted. Nothing was too much trouble. Kieran is true credit your company. He is very polite and made the whole process a pleasure. He explained everything in detail.
Many thanks again Kieran.
Looking forward to getting our new system up and running.”
“Aadam was so charming and helped the change over to Octopus so simple. I'm not the best at technology and Aadam made it a pleasure not a chore for which I am most grateful. His knowledge was wonderful.”
“Dealing with 4 different energy accounts can be very stressful, Lucy took the time to go the extra mile and nothing was too much of a hassle, pleasure to speak to and deal with Lucy !!”
“I was anxious about my fixed Octapus tariff finishing.
Sammy explained everything I asked about making my choice of tariff.
I feel that I have the right tariff for me, and her pleasant manner and easy way she explained made me feel I had the chosen right supplier in Octapus.”
“Customer Service was extremely helpful and made me feel very relaxed during the switching process while moving into my new property. Very friendly and made light conversation which also helped the process feel very natural.”
“After weeks of mistakes from your office to the point of trying to pass the buck to us we rang your office, spoke with terry and sorted the situation within 10 minutes. He was very helpful and had the answers to all our questions.
It is a pity that other members of your staff are not of the same quality, just sending out conflicting emails and not ringing us even though we requested this on several occasions.”
