“Really excellent service! Answered all my questions so clearly. Really friendly and helpful, and set a reminder to check my meters and send me an email when all is clear. Thank you Vic!”
“The lady answered all my questions with patience and understanding. It was clear that she understood what and why I was asking whilst helping me to forecast what I need to do in the future to make sure that I can keep my account in credit in the future.
N. it would be helpful for people like me to receive the Warm Home Discount, as I used to, when Personal Independence Payment was included in the list of benefits allowed for this discount.”
“Emily resolved my queries in a quick and timely manner rgardint moving house and smart meter installation. She was very polite and helpful throughout!”
“As always, Octopus customer service second to none. Today Terry helped me sort out a cheaper tariff and issues with my account since I moved house. Very knowledgeable and helpful. I really wouldn’t use anyone other than Octopus for my electricity mainly because of their transparency and exceptional customer service.”
“My problem was the Octopus app which wasn't working as it should. I spoke to Emily about the problem which she sorted out in no time at all, so thankyou Emily you did a great job.”
“I called about moving to a new fixed duel energy tariff. My call was answered within a couple of minutes. Vic was very helpful, answered all my questions and made the appropriate arrangements for the change to take effect when my current one expires. Sorted! Thank you.”
“I called about moving to a new fixed duel energy tariff. My call was answered within a couple of minutes. Vic was very helpful, answered all my questions and made the appropriate arrangements for the change to take effect when my current one expires. Sorted! Thank you.”
“Fantastic service this morning after having trouble with my online account. My call was answered really quickly. My query was sorted out in less than a minute. Thank you so much.
Billie”
“I moved house 3 years ago and there was a mix up with my new address which resulted in two similar addresses showing for my account. I wanted to clear this up and get the incorrect address removed from my account.
Beth was the agent that answered my call and she couldn't have been more helpful. Beth had to refer this problem to a superior and take it offline. Within an hour she had emailed me informing me that the matter had been resolved and the incorrect address removed from my account. I am a senior citizen and Beth was so understanding and reassuring. What a star!!
I have been with Octopus for 6 years and have never had a bad experience. Well done and please keep it up!”
“Spoke to Gemma who was most helpfull and settled my query in minutes.
Great to find a friendly voice to answer queries in this age of AI's.
Thank You Gemma. Ron S.”
“We were about to collect our new Kia EV3 and needed to switch to an EV tariff. This is our first EV, and as loyal Octopus customers, we were keen to stay with them.
I spoke with Jay Bradbury, who was absolutely fantastic. He took the time to explain the different EV tariffs clearly and patiently and what was available to me. He also highlighted some perks I hadn’t been aware of. He additionally revised our gas consumption and made some suggestions there too.
His guidance made the whole process straightforward and reassuring. Jay is a credit to the company. Thank you Jay!”
“Ross was excellent in sorting out my fixed tariff. He was very professional and knowledgeable in his help to me and great to talk to. Many thanks again Ross.”
“My emailed question was responded to within 20 minutes of sending it. A very swift response indeed. Waverley was efficient and helpful. I requested info’ on a device to help me keep track on energy usage in real time. Within a matter of minutes Waverley had arranged for the device to be sent out to me, free of charge. Excellent service - thank you Waverley. Gold star service.”
