“Jay Bradbury dealt with myself and my mother absolutely fantastically. We have recently lost my father and he couldn't do enough for my disabled mother he's a real credit to octopus energy. And because of this experience I will be reccomending yourselves and will be looking to change over to yourselves. Thankyou Jay very much you have put my poor mums mind at ease a bit more.”
“Called Octopus to inform them about the solar panels installation at our home. Grace explained to us in good detail the process with regards the MCS certificate and DNO letter. She also went through the various tariffs that we could benefit from. Thank you Grace and Octopus :)”
“I spoke to a gentleman named Ollie today, amazing customer service, honestly everytime i call i get amazing customer service defo staying with you guys.
Thank you for your 5* service Ollie.
Best
Amrik sahota”
“Mark H COV 10
Helped me input my gas and electric meter readings because my usual method of sending readings by email was not working.
Mark did the necessary in less than five minutes. I was pleased.”
“Easy to find customer service number on the app. Direct access to a customer service rep without having to go through a chat bot or multiple menus. No queuing-I was connected immediately. Very personable rep who helped me sort out my next fixed tariff and honoured the one that was offered when I was on holiday and is now not officially available anymore! Fantastic service!”
“Recently bereaved, I needed to transfer an existing Octopus account into my name and alter the bank details. Libby was friendly, sympathetic and concise in the way she dealt with the call, explaining the payment plans available to me and suggesting that I might also wish to consider lowering the existing tariff. It was a highly satisfactory conversation and a pleasing outcome.”
“Everytime I come across an issue or need support the customer support is always there to help. Communication is clear and there are occasionally nice rewards as well.”
“Sidra was absolutely fantastic.
Helped me 1000%.
Now have the best tarrif for us and peace of mind for another year.
Nothing was too much trouble for her.
Excellent”
“Called with a problem over billing for which I was quickly given considerable help. Also the offer to email me with details about arranging payment for electricity exported from our newly installed solar panels - very helpful also.”
