“Renu was amazing when I eventually had her on the phone!
Grace was disgraceful
Basically smart meter installation took a year to complete. I spent a tremendous amount of time on the phone, or with engineers and the system as a whole never functioned properly completely. The contracted company was completely disjointed and the issue is engineers left the site each time and promised it would work, so the issue is in the nature of the agreement (contractors can leave site before making sure it works)
After a few months of taking break as I was exhausted with them, I finally got around to leaving Octopus item on my TODO list but I decided to give it another try and Renu changed my mind and fixed all of the remaining issues.
The key difference between Renu and Grace is that Renu listened and was prepared to help rather than inviting "my hub must be too far away from the meters" and abruptly closing the case.”
“Gemma was able to see that your automated systems incorrectly forecast an unnecessary increase in my direct debit which has just recently been agreed when I changed tariff. She saved the day by apologising and acknowledged the mistake”
“My call was answered quickly by Ross.
In a couple of minutes and in a clear and understandable voice credited my electricity export and changed my tariffs on both gas and electricity.
If only all utility companies were this good.”
“Natasha was extremely helpful, patient and friendly. She answered and resolved all my queries without any problems. She was also very efficient and professional. Good job!!”
“I gave wrong meter reading so I called up to
explain and to give a new meter reading.
I spoke with Hazel and problem was sorted in
less than two mins. Very polite very professional job done.
Thanks Hazel
Brian”
