“Phone answered without us delay.
Responder got to my account easily using the responses I gave to her queries.
She listened … took the time to explain my concerns.
Issue resolved going forward.
All took less than ten minutes.
Thank you for a good experience. Will recommend you.”
“Excellent initial contact with Radika from Octopus. Answered all my questions! Her listening was first rate, which is often not the case when dealing with many 'big' companies. Appreciated. And now believing the change over will go smoothly, as promised.”
“After 4 months of phone calls and email I finally managed to get the matter resolved and that was thanks to Niall your customer service representative. He was calm, empathetic, patient and understanding. He had a great attitude and I cannot thank him enough for sorting it all out efficiently and quickly.”
“Octopus are by far the best in customer service any questions or requests via email are dealt with more or less straight away.
Just to add a special thank you to Jay👍”
“Had problem with smart meter not sending data, awaiting Hypervolt I stallation and was unable to change tariff to IO Go. Hazel acknowledged all the steps and directed me through troubleshooting steps that actually worked (unlike 2 other agents I spoke with before).
Thank you Hazel 🐱”
“It’s mine and my partners first flat together so this is all fairly new to us! Aadam was massively helpful in guiding us through the process and providing us with different options best suited for us making us feel really comfortable with choosing Octopus. He was super friendly in general (wishing me luck with my dissertation, general chit chat) which made us feel like we weren’t just on a sales call where they are just trying to push their service. Amazing customer service by Aadam!”
“They don’t keep doubling my bill like other energy companies try to do. I paid too much this time and it was very easy to get a refund. Staff were efficient and very helpful to balance my usage.”
