“I gave wrong meter reading so I called up to
explain and to give a new meter reading.
I spoke with Hazel and problem was sorted in
less than two mins. Very polite very professional job done.
Thanks Hazel
Brian”
“It was a delight to speak to Emma today. I had had a harrowing experience with my present supplier UW. I swapped from Octopus to this other company about five months ago and have not been satisfied in any way with the customer service. In fact, I have been hugely frustrated until I rang emma this morning and asked if I could rejoin Octopus. She assured me that this could be done without my having to do anything myself and I was extremely pleased and look forward to rejoining Octopus. I can not speak highly enough of her.”
“The staff at Octopus are all lovely and they are well intentioned, however my issue took many months to resolve. I am happy to say that thanks to Felicity it has now been sorted.”
“Meter display wasn't working .
Hazel worked tirelessly with her team and after a few trys the managed to connect it and all is well . Thank you for your persistence. Keith”
“The gentleman I spoke on the phone was lovely and very friendly. Really quick and east service, had my account set up v quickly and no time spent on hold”
