“Octopus are brilliant company, they are competitive, their website is brilliant and the smart meter interface excellent.
They have the UK based customer care and telephones are always answered within seconds.
I spoke with Sammy. She dealt with my issue quickly and efficiently, she was a delight to speak with.
I highly recommend Octopus.”
“Vic was excellent. Issue again with inputting gas read for this month but it is being sorted. She was very helpful and polite. Great customer service.
Thanks.”
“Sidra who dealt with my enquiry was extremely helpful and made sure I was getting the best deal and everything was exactly as I wanted. First class customer service with very friendly and helpful manner Thank you Sidra”
“My weekly direct debit was to be increased despite me having over £700 credit. I emailed Octopus that I wanted it to stay the same and received a very quick response agreeing to my request. Very efficient.”
“Jay Bradbury dealt with myself and my mother absolutely fantastically. We have recently lost my father and he couldn't do enough for my disabled mother he's a real credit to octopus energy. And because of this experience I will be reccomending yourselves and will be looking to change over to yourselves. Thankyou Jay very much you have put my poor mums mind at ease a bit more.”
“Called Octopus to inform them about the solar panels installation at our home. Grace explained to us in good detail the process with regards the MCS certificate and DNO letter. She also went through the various tariffs that we could benefit from. Thank you Grace and Octopus :)”
“I spoke to a gentleman named Ollie today, amazing customer service, honestly everytime i call i get amazing customer service defo staying with you guys.
Thank you for your 5* service Ollie.
Best
Amrik sahota”
“Mark H COV 10
Helped me input my gas and electric meter readings because my usual method of sending readings by email was not working.
Mark did the necessary in less than five minutes. I was pleased.”
“Easy to find customer service number on the app. Direct access to a customer service rep without having to go through a chat bot or multiple menus. No queuing-I was connected immediately. Very personable rep who helped me sort out my next fixed tariff and honoured the one that was offered when I was on holiday and is now not officially available anymore! Fantastic service!”
