“The website was not working for me after a referral to switch.
Zaid answered the phone They sounded very interested and helped sort out all my details. The experience has given me reassurance that this is a contactable company if the need arises”
“Joseph answered the call after only three rings, sorted the problem of getting onto a fixed tariff which the online app wasn't letting me do and generally sorted the problem in a few minutes. Bravo and many thanks.”
“Emily was fantastic with helping with a difficult situation [data security stuff] but helped find a solution and lovely to to talk to. Thanks Team and Emily Mike Kay”
“I had a couple of tricky things to get sorted. Joshua was polite, patient and efficient, solving both issues with good clarity of communication throughout the call.”
“After being cut off after 12 mins the first time it was great to speak to Tayla who was helpful and efficient. She sorted out my issue and followed it up with a telephone call later to ensure I had got the information”
“I was quite happy as it is a lower tarrif but my daughter who is with octopus is put on a lower duel tariff ghe only difference is i have smart meter she sends reading in?”
