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Octopus energy Reviews

4.4 Rating 9,897 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Good service
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Posted 11 months ago
Emily was fantastic with helping with a difficult situation [data security stuff] but helped find a solution and lovely to to talk to. Thanks Team and Emily Mike Kay
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Posted 11 months ago
Spoke to Kainaat who was very helpful and took care of opening my account.
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Posted 11 months ago
Spoke to a chap who was very helpful Just need to get the solar panels sorted.
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Posted 11 months ago
I had a couple of tricky things to get sorted. Joshua was polite, patient and efficient, solving both issues with good clarity of communication throughout the call.
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Posted 11 months ago
Problem fixed over the phone. Terry S. spoke clearly in English - a pleasure to speak with a fellow Brit on a helpline...!
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Posted 11 months ago
After being cut off after 12 mins the first time it was great to speak to Tayla who was helpful and efficient. She sorted out my issue and followed it up with a telephone call later to ensure I had got the information
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Posted 11 months ago
Very good company to be with, looks after their customers. 5 stars for me.
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Posted 11 months ago
Excellent service
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Posted 11 months ago
George was a first class person to have dealing with my problem. The comms on my smart meters must have been knocked out by an electrical storm.
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Posted 11 months ago
Enquiry dealt with extremely quick (in minutes)by a friendly & efficient member of Octopus staff
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Posted 11 months ago
I was quite happy as it is a lower tarrif but my daughter who is with octopus is put on a lower duel tariff ghe only difference is i have smart meter she sends reading in?
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Posted 11 months ago
Very helpful
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Posted 11 months ago
Kieran was very helpful, very polite and answered all my questions! Great service. Diolch!
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Posted 11 months ago
Very efficient, cheap and lovely customer service
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Posted 11 months ago
Started off well and then went downhill quickly. They do not seem to listen to a word you say. Really poor and disappointing.
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Posted 11 months ago
Excellent communication, everything clearly explained.
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Posted 11 months ago
Lovely girl to speak to thank you 🙏 Power and love X
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Posted 11 months ago
The individual I spoke to made it easy to understand what was needed for the switch to take place. They didn't complicate things at all.
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Posted 11 months ago
Outstanding service just received from George. Literally, couldn’t fault it! Thank you!!
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Posted 11 months ago
Octopus energy is rated 4.4 based on 9,897 reviews