“My interaction with Thomas was easy and effortless and could be classed as superb.congratulations to octopus energy for having good customer service people.”
“Sam was immediately responsive to my queries and also arranged a smart meter installation for exactly when it worked for us. He is an asset to your company.”
“No nonsense handling on phone of switch from frustrating chaotic OVO to Octopus. Greg Jackson knew what I needed and whole exercise was completed in short time - incl flexible direct debit and covering 3 accounts.”
“I recently made a terror error in my octopus account , but was SO LUCKY to be helped by Sammy . She went to great lengths to sort out my mistake and has put things right for me. I am eternally grateful to her as the mistake involved money which as we are pensioners in our 70s and 80s and this money which we find difficult to lose.
Thank you Sammy I am eternally grateful for all your help.
Kind regards Christine xx”
“Uzair helped me easily set up a brand new octopus account and was thorough with details/descriptions of any questions I had. Very clear and very helpful”
“I have been struggling with OVO
And Kai put my mind at rest and helped me to switch.
I really appreciated his help as I felt quite stressed.
Thankyou very much
Joy”
“Dexter was extremely helpful in setting up my account after I was unable to set it up on-line. He was friendly and professional and a pleasure to talk to.”
“I have just switched to Octopus energy over the phone. The person I spoke to, Zaid, was extremely helpful and went through everything in a calm, very polite manner. Much cheaper than British Gas.”
“I signed up to Octopus Energy today with Zaid as the agent helping me.
5/5 experience, Zaid was friendly, knowledgeable and made this a really easy, pain-free process.
Everything was explained in clear terminology and all of my questions answered as well.”
“I spoke with a lady called Libby and she was so helpful and a pleasure to deal with. She was very patient with me as well and didn't rush me at all. She explained everything to me in a way that I understood. Great customer Service.”
“Radhika was absolutely amazing! Polite, efficient an really helpful with getting my switch sorted. Such a high standard of service - I'm really impressed!”
“Thank you so much Kieran for all your help in getting us switched over swiftly to Octopus!
Very pleased to finally be moving away from British Gas...”
“I got an email saying I didn't have enough credit rating to have an account. I had literally just moved so there was no credit history there. All Aadam needed to do was look at my old address and now everything should be set up in a few days.”
“I was treated efficiently and in a friendly manner. It was pleasant to receive such treatment, as it is increasingly rare these days from any company.”
