“Thomas was lovely, clear in explaining, patient and charming. ( of course as he has a Welsh grandmother..) Thank you for making it a simple transition Thomas 😊”
“Switched to Octopus energy today for both gas and electricity. The process was smooth and the agent I spoke to was very helpful, efficient and friendly.”
“Kainaat provided excellent service, sorting out a new account. I joined Octopus energy because it is a Which? recommended provider. If Octopus energy continue to provide the same high standard consistently then it is a justified accolade from Which?”
“If customer service had a superhero, her name would be Nia from Octopus! cape not included (probably for health and safety reasons).
She handled my query with the professionalism of a royal butler and the kindness of someone who just offered you the last slice of pizza. I came in stressed and confused, and Nia untangled my issue faster than you can say "octopus tentacle troubleshooting specialist."
Give this woman a raise, a medal, and maybe a holiday. Or at the very least, her own desk fan.
Thanks, Nia – you made my day! 🐙🙌”
“Would not consider changing from octopus, great customer service, thank you Terry. No long waiting in queue to speak to a human,I can submit my readings, and get my bill next day, very happy !”
