“Kieran was very polite, knowledgeable and professional in helping us with our questions and getting our new account set up and getting a smart meter fitted. Nothing was too much trouble. Kieran is true credit your company. He is very polite and made the whole process a pleasure. He explained everything in detail.
Many thanks again Kieran.
Looking forward to getting our new system up and running.”
“Aadam was so charming and helped the change over to Octopus so simple. I'm not the best at technology and Aadam made it a pleasure not a chore for which I am most grateful. His knowledge was wonderful.”
“Dealing with 4 different energy accounts can be very stressful, Lucy took the time to go the extra mile and nothing was too much of a hassle, pleasure to speak to and deal with Lucy !!”
“I was anxious about my fixed Octapus tariff finishing.
Sammy explained everything I asked about making my choice of tariff.
I feel that I have the right tariff for me, and her pleasant manner and easy way she explained made me feel I had the chosen right supplier in Octapus.”
“Customer Service was extremely helpful and made me feel very relaxed during the switching process while moving into my new property. Very friendly and made light conversation which also helped the process feel very natural.”
“After weeks of mistakes from your office to the point of trying to pass the buck to us we rang your office, spoke with terry and sorted the situation within 10 minutes. He was very helpful and had the answers to all our questions.
It is a pity that other members of your staff are not of the same quality, just sending out conflicting emails and not ringing us even though we requested this on several occasions.”
“Joe kept me in the loop with what he was doing throughout the call, had the issue sorted within five minutes, even called me back when the call dropped (due to my end, not theirs). Got straight through to someone too! Very happy with my experience today.”
“Spoke with Kieren today and he was most helpful, got me switched over with very little fuss, even though there were issues with my address. He sorted this and got me switched, offered good advice on the fact we have solar panels and what our options are for tariffs and future possibility for having batteries installed.
Far better experience than my previous supplier who generally ignored what I was saying and read off a script....”
“Switching over with Octopus has been a breeze. The whole process was smooth and hassle-free. Leila was incredibly friendly and supportive throughout. Really appreciate the help. Thank you!”
“I had 2 issues to discuss, and both were resolved. The person I spoke to, can’t remember her name, was very polite, spoke clearly and dealt with my problems clearly and efficiently in what was a lengthy call.”
“Hi, I had the pleasure of talking to Terry at customer service. As I thought my new monthly payment was very high. Talking with Terry he explained I could save 2 thirds the cost by moving tarif. Excellent service.”
