“Gemma was able to see that your automated systems incorrectly forecast an unnecessary increase in my direct debit which has just recently been agreed when I changed tariff. She saved the day by apologising and acknowledged the mistake”
“My call was answered quickly by Ross.
In a couple of minutes and in a clear and understandable voice credited my electricity export and changed my tariffs on both gas and electricity.
If only all utility companies were this good.”
“Natasha was extremely helpful, patient and friendly. She answered and resolved all my queries without any problems. She was also very efficient and professional. Good job!!”
“I gave wrong meter reading so I called up to
explain and to give a new meter reading.
I spoke with Hazel and problem was sorted in
less than two mins. Very polite very professional job done.
Thanks Hazel
Brian”
