“Leila H deserved a 5 star review - she finally resolved a problem with our meter reading that had been going on since we switched to Octopus 3 months previously .
She was helpful, efficient and very good in communicating the steps she was taking to sort this out .
Unfortunately prior to her intervention , and after several promises of action from others from April onwards , we considered customer service as inadequate . She has certainly gone some way to providing a more balanced view . She couldn’t be faulted.”
“I was extremely impressed with Thomas who made things very clear and was very patient and understanding with me. Thomas explained everything to me very clearly and very professionally marrer which I really appreciated. My ex-wife is with octopus and she suggested I used octopus and this is the first time I have contacted them and I am now very happy that I have changed my supplier and if this is the way that octopus treat their customers then I'm going to be very happy with them. Thank you and well done Thomas I look forward to a long relationship with octopus. Many thanks..... David”
“Just signed up to Octopus Energy. Alex guided me through the process and answered the few questions I had. Very simple process and well explained.
One question I did fail to ask, no problem, one of Alex's colleagues Amaan sorted it out straight away when I rang back a little later.”
“Raiyan, customer service was excellent at explaining everything and seamlessly moving me through the sign-up process. I had a few questions to which he answered them all professionally with great patience. Superb service, thank you Raiyan.”
“Speaking with Alex was a breath of fresh air, not least when compared to the wading through treacle I've been doing with our current supplier. Thank you Alex!”
“Great customer service. Fast and precise response. Helpful and thinking from customer's point of view.
As a new customer, I cannot comment the tariff yet.”
“I moved into a new property and wanted to use Octopus services, I started the process which I later received an email stating I needed to contact customer support to proceed with the process.
I got through within a few minutes and was speaking with Joshua, who was able to help me resolve my issue within a few minutes.
Great service!”
“Outstanding service I don’t know how this Company is so consistently amazing!!!! If only other companies were the same?
They respond immediately by phone or email
and answer questions or give the best advice etc!! I have recommended to many who are just as impressed as we are!!! Keep up the amazing work 🙌”
“I was able to talk to a very helpful young man called Mark H cov 10 He delt with my wrong meter reading in no time at all, which saved me money!! Thank you very much.Lyn Easton”
“I have just transferred the energy accounts for our local church to Octopus . The process was easy, guided by the helpful member of staff Dexter at Octopus”
