“Switched to Octopus energy today for both gas and electricity. The process was smooth and the agent I spoke to was very helpful, efficient and friendly.”
“Kainaat provided excellent service, sorting out a new account. I joined Octopus energy because it is a Which? recommended provider. If Octopus energy continue to provide the same high standard consistently then it is a justified accolade from Which?”
“If customer service had a superhero, her name would be Nia from Octopus! cape not included (probably for health and safety reasons).
She handled my query with the professionalism of a royal butler and the kindness of someone who just offered you the last slice of pizza. I came in stressed and confused, and Nia untangled my issue faster than you can say "octopus tentacle troubleshooting specialist."
Give this woman a raise, a medal, and maybe a holiday. Or at the very least, her own desk fan.
Thanks, Nia – you made my day! 🐙🙌”
“Would not consider changing from octopus, great customer service, thank you Terry. No long waiting in queue to speak to a human,I can submit my readings, and get my bill next day, very happy !”
“Kieran was very helpful and friendly he did not rush me he also asked ahe end of he call was there anything else I needed to ask.
The prices quoted were not much diffrent from my supplier i use now but
I will be looking into probably switching soon.”
“I communicated today with a company representative named Zaid. He helped solve my problem very quickly, was very attentive and explained everything very clearly.”
