“After 4 months of phone calls and email I finally managed to get the matter resolved and that was thanks to Niall your customer service representative. He was calm, empathetic, patient and understanding. He had a great attitude and I cannot thank him enough for sorting it all out efficiently and quickly.”
“Octopus are by far the best in customer service any questions or requests via email are dealt with more or less straight away.
Just to add a special thank you to Jayđ”
“Had problem with smart meter not sending data, awaiting Hypervolt I stallation and was unable to change tariff to IO Go. Hazel acknowledged all the steps and directed me through troubleshooting steps that actually worked (unlike 2 other agents I spoke with before).
Thank you Hazel đ±”
“Itâs mine and my partners first flat together so this is all fairly new to us! Aadam was massively helpful in guiding us through the process and providing us with different options best suited for us making us feel really comfortable with choosing Octopus. He was super friendly in general (wishing me luck with my dissertation, general chit chat) which made us feel like we werenât just on a sales call where they are just trying to push their service. Amazing customer service by Aadam!”
“They donât keep doubling my bill like other energy companies try to do. I paid too much this time and it was very easy to get a refund. Staff were efficient and very helpful to balance my usage.”
“I have just moved to Octopus from Scottish Power. The reason is somewhat complicated, but Scottish Power customer service was civil enough but unhelpful, hadn't turned up on an appointment date and, in the end, stated they couldn't provide what was requested. Octopus, via the customer service guy, Amman, was everything you could hope for in dealing with a change via a large company. Extremely helpful and knowledgeable, explaining details in a very clear and concise manner, promising to provide what was requested, and giving me confidence that the change-over would be smooth and without difficulty. I had heard good things about Octopus Energy from a couple of friends and that is why I chose them when I needed to move from Scottish Power.”
“Spoke to Mark today about my account and had several queries. Mark was very helpful! He was pleasant, nothing appeared a bother to him and he listened! Customer care was excellent! Thank you Mark! đ”
“Called to register when moving into a (slightly complex) address already supplied by Octopus. Zaid was friendly and helpful and sorted it all out instantly”
