“Speaking with Alex was a breath of fresh air, not least when compared to the wading through treacle I've been doing with our current supplier. Thank you Alex!”
“Great customer service. Fast and precise response. Helpful and thinking from customer's point of view.
As a new customer, I cannot comment the tariff yet.”
“I moved into a new property and wanted to use Octopus services, I started the process which I later received an email stating I needed to contact customer support to proceed with the process.
I got through within a few minutes and was speaking with Joshua, who was able to help me resolve my issue within a few minutes.
Great service!”
“Outstanding service I don’t know how this Company is so consistently amazing!!!! If only other companies were the same?
They respond immediately by phone or email
and answer questions or give the best advice etc!! I have recommended to many who are just as impressed as we are!!! Keep up the amazing work 🙌”
“I was able to talk to a very helpful young man called Mark H cov 10 He delt with my wrong meter reading in no time at all, which saved me money!! Thank you very much.Lyn Easton”
“I have just transferred the energy accounts for our local church to Octopus . The process was easy, guided by the helpful member of staff Dexter at Octopus”
“The agent I spoke to (Radhika) was very patient and helpful and made the process of changing to Octopus very straightforward, explaining each step involved. She listened attentively. All in all = Great customer service.”
“Kainaat was very helpful, talked me through all the options for the gas & electricity payment options in my new house. Seemed very well informed & knew what she was talking about. I also like that she didn’t come across as ‘robotic’ like a lot of people can do on the phone, she was very personable and had great customer service.”
“Spoke to Ross about my lack of paperwork that should have been provided by the company that installed my solar panels, I am looking to export excess energy, and he talked me through what I needed and also found me a phone number that should help me to get the paperwork sent to me. He has also provided me with a link so once I have the necessary documents he can help me to forward them to you. Very helpful and very pleasant person. Thank you”
