“Shocking Customer Service – Ongoing Billing Harassment After Account Closure
I am absolutely appalled by the way Octopus Energy has handled my closed account. Despite repeatedly submitting all required end-of-tenancy documentation and receiving written confirmation that my account was fully settled, I continue to be harassed with incorrect billing demands.
This has been an exhausting and infuriating experience. I’ve wasted hours on the phone, only to be left on hold, disconnected, and ignored—multiple times. There seems to be no internal communication, no accountability, and no respect for customers' time or mental wellbeing.
What should have been a routine closure has turned into a drawn-out saga of incompetence. I feel completely let down by a company I once considered reliable. If this matter is not resolved once and for all, I will be escalating it through formal complaints and relevant regulatory bodies.
Avoid if you value your time and sanity.
— Tom White”
“Dexter was extremely efficient, went through every aspect thoroughly, and gave all relevant details as required. I am extremely happy with his actions and the Octopus system, way better than the Mickey Mouse run-around I was given by Scottish Power. Well done, happy to be working with you !”
“As usual octopus had great costumer service, my email was answered very quickly by Nia and she was very helpful with my queries.
This is part of the reason why I decided to keep Octopus as my electricity / gas provider for my moves as they have been the absolute best”
“Phoned up today and spoke to Beth about my monthly direct debit and monthly payments
She was very helpful looked at my bill monthly payments and direct debit and agreeed with me that it could be dropped I asked her opinion first and to check but no it got it decreased thanks Beth great help”
“I spoke to Sam about reducing my monthly direct debit. He totally understood why I wanted to do this and he did everything I needed in one minute. Just what I was hoping for, quick and efficient help. Thanks!!”
“I had the pleasure of speaking to your team member Sidra yesterday .
This lovely lady went above and beyond to help me .
This lady was so helpful and took the time to explain everything I was so grateful .
Very pleased and happy with Octopus as always when I have to get in touch.”
“They are always quick to reply and unfailingly helpful. Carys was a diamond this morning!
I love the informal but polite and helpful manner in which they correspond with customers.”
