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Octopus energy Reviews

4.4 Rating 9,668 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
The operator was very helpful and friendly and was a pleasure to speak to
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Posted 4 months ago
Myla was helpful and knowledable about the products. Friendly on the phone.
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Posted 4 months ago
Just switched over with the delightful help from Zak, very happy with his patience and very informative. Thank you Zak
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Posted 4 months ago
Switched over to octopus energy today the Service was Excellent Raiyan was excellent he Explained everything in detail Very professional and good at his job Would recommend this company to everyone
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Posted 4 months ago
Lovely customer service, listened to everything I said and it was all great. Thankyou
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Posted 4 months ago
I have a mental health condition. Mollie was very understanding. She listened carefully & answered my questions clearly & concisely. I very much appreciated mollies help
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Posted 4 months ago
Staff are always very helpful and answer the calls swiftly
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Posted 4 months ago
Excellent service provided. Very satisfied!
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Posted 4 months ago
Aadam was very friendly and helpful. Helped me sort out my issues professionally. Octopus energy app and web ui is very intuitive. Unlike another provider that rhymes with BritishGas ;)
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Posted 4 months ago
Very happy with the customer service I received recently & a very big thankyou to Nia who was very helpful in resolving my issue
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Posted 4 months ago
Mark H from COV-10 was really helpful getting us set up for our new house! Quick and easy! Brilliant customer service. Thank you Mark :)
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Posted 4 months ago
Really easy and pleasant to speak to. Explained fixed and flexible tariffs and made it very easy to understand
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Posted 4 months ago
Sunny is helpful & friendly,a perfect combination. Always pleased with service from Octopus.
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Posted 4 months ago
Good company easy to deal with
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Posted 4 months ago
Alex was very helpful in making me understand everything was very polite and clear.
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Posted 4 months ago
Amaan was a great help. Answered all my questions and very polite.
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Posted 4 months ago
Areeba was excellent all the way through the set up of a new account with Octopus
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Posted 4 months ago
We are moving our account because we have Economy 9 storage heaters and the existing supplier is useless. There is one other who friends of ours are dealing with, they are not transparent at all. So it was a real pleasure dealing with Izzy today who really knows here stuff and made our switch easy. Full marks
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Posted 4 months ago
Conor was helpful and patient and happy to answer questions
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Posted 4 months ago
I phoned up as a new customer unable to create an online account. Zaid explained the process clearly and sorted the issue swiftly for me by setting up my account himself. I didn't have to wait long at all and the customer service was fantastic.
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Posted 4 months ago
Octopus energy is rated 4.4 based on 9,668 reviews