“After weeks of mistakes from your office to the point of trying to pass the buck to us we rang your office, spoke with terry and sorted the situation within 10 minutes. He was very helpful and had the answers to all our questions.
It is a pity that other members of your staff are not of the same quality, just sending out conflicting emails and not ringing us even though we requested this on several occasions.”
“Joe kept me in the loop with what he was doing throughout the call, had the issue sorted within five minutes, even called me back when the call dropped (due to my end, not theirs). Got straight through to someone too! Very happy with my experience today.”
“Spoke with Kieren today and he was most helpful, got me switched over with very little fuss, even though there were issues with my address. He sorted this and got me switched, offered good advice on the fact we have solar panels and what our options are for tariffs and future possibility for having batteries installed.
Far better experience than my previous supplier who generally ignored what I was saying and read off a script....”
“Switching over with Octopus has been a breeze. The whole process was smooth and hassle-free. Leila was incredibly friendly and supportive throughout. Really appreciate the help. Thank you!”
“I had 2 issues to discuss, and both were resolved. The person I spoke to, can’t remember her name, was very polite, spoke clearly and dealt with my problems clearly and efficiently in what was a lengthy call.”
“Hi, I had the pleasure of talking to Terry at customer service. As I thought my new monthly payment was very high. Talking with Terry he explained I could save 2 thirds the cost by moving tarif. Excellent service.”
“Thomas was lovely, clear in explaining, patient and charming. ( of course as he has a Welsh grandmother..) Thank you for making it a simple transition Thomas 😊”
“Switched to Octopus energy today for both gas and electricity. The process was smooth and the agent I spoke to was very helpful, efficient and friendly.”
“Kainaat provided excellent service, sorting out a new account. I joined Octopus energy because it is a Which? recommended provider. If Octopus energy continue to provide the same high standard consistently then it is a justified accolade from Which?”
“If customer service had a superhero, her name would be Nia from Octopus! cape not included (probably for health and safety reasons).
She handled my query with the professionalism of a royal butler and the kindness of someone who just offered you the last slice of pizza. I came in stressed and confused, and Nia untangled my issue faster than you can say "octopus tentacle troubleshooting specialist."
Give this woman a raise, a medal, and maybe a holiday. Or at the very least, her own desk fan.
Thanks, Nia – you made my day! 🐙🙌”
