“Noticed on my bill that I could be paying a little less on my gas each year. Quick call and spoke to Niamh who change the tariff and also pointed out I could reduce my payments. Quick efficient service.”
“Vic is a credit to octopus energy. Great customer service and you knew exactly what was needed.
Also keep answering the calls as quick as you do because this is what sets you apart from the others.”
“Great customer support, Libby explained everything I needed to know in detail, made it easy to sort gas and electricity for my new property and answered all queries I had with sincerity
Thank you”
“Id heard a lot about their customer service but it really is night and day to the legacy providers. Straightforward, no fuss, quickly sorted issues. Way better”
“Phone answered without us delay.
Responder got to my account easily using the responses I gave to her queries.
She listened … took the time to explain my concerns.
Issue resolved going forward.
All took less than ten minutes.
Thank you for a good experience. Will recommend you.”
“Excellent initial contact with Radika from Octopus. Answered all my questions! Her listening was first rate, which is often not the case when dealing with many 'big' companies. Appreciated. And now believing the change over will go smoothly, as promised.”
